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Small squares instead of text

Youla1507 Posted messages 18 Registration date   Status Membre Last intervention   -  
T3chN0g3n Posted messages 5221 Registration date   Status Membre Last intervention   -
Hello,

I have a problem again with my Canon Pixma TS5055 printer. Indeed, when I print documents (PDF, Word, etc...), the printer replaces all the words with squares that say EO2D or EO37 or EO47, etc... everywhere, except for images that print fine.
I printed a test page from Windows, and it worked; the text wasn't erased. I know that this problem occurred once before, and I had to change the ink cartridges (I had also performed simple and complete maintenance several times) for it to work again. However, the cartridges are sufficiently filled this time.
What can I do?

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T3chN0g3n Posted messages 5221 Registration date   Status Membre Last intervention   1 217
 
Hello,
Start by updating/reinstalling the drivers. Otherwise, try the suggestions described here: https://forums.commentcamarche.net/forum/affich-35474740-imprimante-hp-refuse-d-imprimer-une-police
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Youla1507 Posted messages 18 Registration date   Status Membre Last intervention   2
 
Where are the pilots, please?
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Youla1507 Posted messages 18 Registration date   Status Membre Last intervention   2
 
Oh, I found it, but I don't see how to update it now.
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T3chN0g3n Posted messages 5221 Registration date   Status Membre Last intervention   1 217
 
Download the installer from Canon's website by selecting your operating system: https://www.canon.fr/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_ts_series/pixma-ts5055.html?type=drivers&language=&os=Windows+10+%2864-bit
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Youla1507 Posted messages 18 Registration date   Status Membre Last intervention   2
 
Thank you for your help (even though I'm having trouble putting it into practice - not that it's your fault, of course, it's just that I'm not very familiar with this area).
Strange phenomenon, I noticed when downloading the file that wasn't working (it comes from a website that links to the document) that once downloaded, the document no longer had those squares. Furthermore, I was told that this problem was more likely due to encoding and that the rectangles with the letters inside correspond to the letter codes of the alphabet...
Anyway. The problem is still not resolved. If you have any more ideas, please don't hesitate, I'm open to suggestions!
Thank you.
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T3chN0g3n Posted messages 5221 Registration date   Status Membre Last intervention   1 217
 
You should check the available options for your printer; it is possible that some fonts are not to its liking. Sometimes there are options to print "as an image" for PDFs, for example, or "Vector" modes that allow the printer to interpret the characters differently. But I can't tell you precisely for yours, it's on a case-by-case basis :/
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