Samsung QLED TV écran bleu

sony 54000 Posted messages 330 Registration date   Status Member Last intervention   -  
raymond15250 Posted messages 1 Status Member -
Hello,

Samsung QLED TV

Reference: QE65Q8CAM

The screen displays a blue image

Just blue, nothing written
No menu or anything else

When I plug in the optical cable
with the One Connect box

The image flickers
It turns off and then on again

Without the cable and the box, the image stays
But still only blue

And if I plug in a DVD player or internet box
to the One Connect

The box automatically turns off the devices

I don't understand anything

Thanks in advance for your help

P.S.: TV no longer under warranty

Configuration: Windows / Internet Explorer 11.0

5 answers

  1. sony 54000 Posted messages 330 Registration date   Status Member Last intervention   57
     
    little photo qled tv blue
    20
    1. sony 54000 Posted messages 330 Registration date   Status Member Last intervention   57
       
      optical cable
      0
    2. sony 54000 Posted messages 330 Registration date   Status Member Last intervention   57
       
      one connect box
      0
    3. raymond15250 Posted messages 1 Status Member
       
      Hello Sony54000, I have exactly the same problem as you with the QE55 model. Could you please let me know how you resolved the issue (cable or box)?

      Thank you very much in advance,

      Raymond
      0