Remove Sony Bravia WE66 banner

Instit. Posted messages 11 Status Membre -  
Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   -
Hello,

On my Sony Bravia WE66 TV, a "X-reality pro" banner keeps appearing constantly, alternating with a "WE66 2017 NEW" banner followed by other functions (YouTube, ...).
Does anyone know how to permanently remove these two banners? Thank you very much.
And, already, happy new year to everyone!

3 réponses

Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   12 197
 
Hello,
Your TV must be in "demo" or "store" mode; you need to look in the menus and check "family use" or "home"
Otherwise, perform a "reset" or "factory reset" or "initial setup" (see menu), but you will have to redo the entire installation and settings.

--
I call a spade a spade *
     *in French in the text
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Instit. Posted messages 11 Status Membre 3
 
Thank you, Andy31200.
The problem is that the remote control does not allow access to the menus. The "Home" button, which is supposed to lead to the settings function, does nothing when the banners are not there (which is rare) and only displays three things otherwise (E-pop, X-reality pro, and Demo Mode, functions that yield nothing at all when selected!).
I called Sony, and I didn't get any satisfactory response (despite a 40-minute call!). I sent photos of the screen, I'm waiting...
Have a good day and happy end-of-year holidays!
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