5-Year Warranty? I'd like your opinions :-)

Question

Hello everyone,

Thank you for reading me and in advance, for sharing your thoughts on this question.

Last Saturday, I went to Boulanger to buy a Samsung 110 cm television: TV SAMSUNG QE49Q6F 2018 QLED. The salesperson offered me a 5-year warranty extension in case of dead pixels, claiming that today 1/3 of televisions experience this problem... In short, statistics that I think are largely overestimated and a little lie that prevented me from paying the additional 200 euros.

In hindsight, I don't know what to think... Do you think it is necessary to pay for this kind of 5-year warranty...? Do you have any feedback on your experiences? Thank you and have a good evening!

Philippe

labricole47 · Answer

Hello
personal experience:
not all pixels are covered by warranty; only those in the center of the screen
I don't know anyone who needed the warranty extension
the seller has a commission

--
to learn is to listen to those who know and ignore those who think they know

nadellen · Answer

Hello
regarding dead pixels, please note that most warranties only apply from 3 pixels at best, most often it's 5 or more; and it's rare to have that many on the same screen, so for just one that remains white, nothing will happen, warranty or not.
unless the warranty states black on white 0 defective pixels
getting a 5-year warranty for this reason is thus a bit (a lot) of a scam, you really need to read the contract
on the other hand, the most common issues with a TV are the backlighting of the panel (inverter) or the graphics card (often seen with Philips but not only...) or power supply failure (the red standby light flashing but the TV won't turn on)
so yes, an extension might be worth it.
please note that if nothing happens within the 2 years of legal warranty, the chances of it happening afterwards are limited, but not zero: it's up to you to decide
if you take advantage of the 100 euro refund offer, the 5-year warranty extension is not expensive given the price of this TV. but you only have 1 month (I think) to make a decision.

5-Year Warranty? I'd like your opinions :-)

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