View original (French)

Fnac Warranty Extension

lili -  
 charles -
Hello,

Is there anyone among you who has taken the Fnac warranty extension? (3 years)
Is it effective and advisable for purchasing laptops?

5 answers

  1. vemaodem
     
    Especially do not take the FNAC warranty extension, it's a scam. Indeed, in December 2006, I bought a HP portable computer for 999.75 euros, which is normally and legally guaranteed for 1 year.
    I took the comfort package for 2 years (warranty extension), which I paid 199 euros (20% of the purchase price).
    For me, and given the price of the warranty extension, this should give me 3 years of warranty.
    In July 2008 (19 months later), my computer broke down. The customer service worked well. They lent me a computer while my portable was immobilized and made the repair (replacement of 5 defective parts including the motherboard!!!). But it was under warranty.
    Today, 9 months after the repair, my computer is down again.
    FNAC tells me that it is no longer under warranty because my extension was actually only 1 year, giving me a total of 2 years of warranty (for 20% of the purchase price!!!!!)
    and it would again be (according to HP that I contacted) the motherboard!!! Costing more than 400 euros!!!!!
    If you want better warranty coverage, do not take the FNAC extension, but the manufacturer's warranty.
    It's safer.
    I think I will contact consumer protection because 1 additional year of warranty for 200 euros is outrageous!!!!
    Good luck.
    23
    1. scrat
       
      Hello, I would like to know how you're doing with your computer...
      I'm having the same issue as you, my HP laptop just broke down....
      Bought in June 2007, (it's been 2 years and 2 months....) I called HP customer service, and they confirmed twice that the 2-year warranty from Fnac takes effect as soon as the manufacturer's warranty ends...
      I'm taking it back tomorrow, and I'm not backing down..... it's shameful €199 for 1 year...............
      0
    2. gru
       
      I have the same problem; in fact, the 2-year warranty from Fnac, paid for €199, is actually only for 1 year because HP confirmed to me that the manufacturer's warranty exists in the first year. I'm not going to back down.
      0
    3. cassepipe
       
      In fact, the 2-year warranty gives you the choice to have it repaired by the manufacturer or to have it refunded by Fnac in the form of a store credit valid for a period of 1 year, even for the first year!...
      0
    4. charles
       
      In fact, a European directive states that we are entitled to a 2-year warranty, but FNAC refuses to apply it!
      0