no audio device Solved

Question

Hello,

A friend lent me his laptop because after an update, there is no sound and the sound icon in the taskbar is crossed out with a red cross. When you hover over it with the mouse, the "bubble" says: "No audio output device is installed!" In the "SOUND" category of the control panel under "Playback or Recording," it's the same: no audio device installed. In Device Manager, I have an unknown driver not installed; upon searching, it is APCI\ESSX8316\1, and still in this manager under audio, video and game controllers, I have Intel SST Audio Device (WDM)! The problem is that despite finding similar topics here, no ess8316 driver wants to install, it always says "this driver is not suitable, etc., etc." I admit I'm stuck because even after a complete reset, it's the same. The laptop is a Thomson THN14N120 or NEO14-SE running Windows 10 64bit. Here are some photos:

Thank you in advance for your help!!!

Configuration: Desktop:
Zalman Z11+
Asrock Z77 Pro4
i3 3225
8Go Crucial
HD 4890
Windows 7
Laptop:
Asus R500A
Running Seven_integral

kaneagle · Accepted Answer

Hello,  Download and install --> 7Zip 64 bits  Download this driver --> ACPI Audio and place it in your documents.  Right-click on --> ACPIAudio.zip Select --> 7Zip Choose --> extract to "ACPIAudio\"  Go to the device manager Right-click on the device corresponding to ACPI\ESSX8316 Update driver Browse my computer ...... Choose from a list of drivers... Have disk Browse Go to your documents Go to the unzipped driver folder --> ACPIAudio Select the file --> ES8316AudCodec.inf and OK. Restart.    -- Human beings are at their best when things are at their worst.

Malekal_morte- · Answer

Hello,

Start with a driver update using DriversCloud:
=> tutorial on how to update drivers with DriversCloud

or copying/pasting the device ID would be more convenient than a screenshot.

--
Please press any key to continue the disinfection...

scalpe · Answer

Hello, thank you for your response, I switched to the concerned laptop, it's more convenient. So here is the copy-paste:  ACPI\VEN_ESSX&DEV_8316 ACPI\ESSX8316 ESSX8316  Is this what you are asking me?

scalpe · Answer

In the event properties of the driver, it says:

The device ACPI\ESSX8316\1 requires that the installation be continued.

and also:

The device ACPI\ESSX8316\1 has been configured.
Driver name: null
Class GUID: {00000000-0000-0000-0000-000000000000}
Driver date:
Driver version:
Driver provider:
Driver section:
Driver ranking: 0x0
Corresponding device identifier:
Overridden drivers:
Device updated: false
Parent device: ACPI\808622C1\2

Malekal_morte- · Answer

If DrivesCloud doesn't do the job - You can try installing these drivers:
https://forum.freaktab.com?id=567907&d=1461084283
https://forum.freaktab.com?id=567908&d=1460916829

see: https://www.malekal.com/mise-a-jour-manuelle-de-pilotes-windows/

~~

there is also the Intel automatic update: https://www.malekal.com/mise-a-jour-pilotes-intel/

--
Please press any key to continue the disinfection...

scalpe · Answer

The Intel software finds nothing abnormal!

Intel SST Audio Device (WDM)

Driver Provider
Intel
Driver Version
604.10135.2747.36508
Driver Date
21/09/2016
Device Id
ACPI\808622A8\1

--
Experience is a lantern we hang behind us that only illuminates the path we've traveled!!! A forum is there to provide information.

scalpe · Answer

for the installed audio driver "Intel SST Audio Device (WDM)",
here are the details in case it might help

ACPI\VEN_8086&DEV_22A8
ACPI\808622A8

808622A8

--
Experience is a lantern that we have hung on our backs that only lights the path we've traveled!!! A forum is there to provide information.

scalpe · Answer

My apologies, the cloud detected this driver not installed:

Driver 23
General information
Driver name
Unknown Device

Hardware ID
ACPI\VEN_ESSX&DEV_8316

Error code
28

Driver installed = red dot !!!

Driver problem: green dot!

IRQ: 1032

And when clicking on "My Drivers" to try an update after a few seconds I get: No newer driver is available for your hardware!

scalpe · Answer

After gathering information, my friend tried a few maneuvers, including uninstalling the first installed driver (after the update), the "ESS8316," to install the INTEL (wdm) driver, but while uninstalling it, he also removed the "ESS8316" driver despite the warnings... This probably has nothing to do with it, but now with each reset, it's the INTEL driver that installs, whereas before it was the ESS8316...

scalpe · Answer

Something I didn't have before, after right-clicking on the sound icon in the taskbar, is the "Speaker Configuration" after successfully installing the ess8316, thanks again to kaneagle, I only had SOUND and TROUBLESHOOT...

and also with the ess8 driver… Realtek (Everest-semiconductor):

scalpe · Answer

Is there anyone to help find the sound on this notebook?

--
Experience is a lantern that we hang on our backs and it only illuminates the path we have traveled!!! A forum is there to provide information.

scalpe · Answer

In the event observer, I discovered this! If it can help some...

--
Experience is a lantern that we have hung on our back and that only illuminates the path we have traveled!!! A forum is there to provide information.

kaneagle · Answer

Run an sfc:
Press Windows + X
Select --> Windows PowerShell (admin) or Command Prompt (admin)
Type --> sfc /scannow and enter

A system file check will take place.

--
A human being is at their best when things are at their worst.

kaneagle · Answer

Try this driver --> Intel  Unzip it Run the setup.exe   -- The human being is at its best when things are at their worst.

scalpe · Answer

Well, nothing works, still no audio device installed! This notebook is a mess. I'll return it tomorrow and I'll try to install another W10 without the updates. Thank you for your help, looking forward to it.

No audio device

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