Thomson THN14B

Question

Hello,
following the recovery of this computer, Thomson THN14B, I have a problem, I can't get any sound from the computer, despite having updated its drivers several times. I had a hard time finding the other drivers, however, they are all up to date now, but still no sound coming from the computer.
In audio controllers, there is Intel SST Audio Device and ESAuDriver Device, but there is a cross on the sound logo.
If someone can help me, that would be great, thanks ;) !
My Discord: Myraack#7703

Configuration: Windows / Chrome 96.0.4664.110

Panth33ra · Answer

Hello,
A bit of reading here... https://forums.cnetfrance.fr/materiel-informatique-composants-et-peripheriques/645621-probleme-son-thn14b
Seems to also concern a sound issue (the problem dates back to December 2018). To be verified.

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ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 SSD M.2 500 GB | 2 Seagate 2TB HDD | GeForce GTX 1070M 8 GB | 17.3" screen (120 Hz) | DirectX 12 | Windows 10 (x64)

Myraack · Answer

I've already checked several pages and websites, but unfortunately, it didn't yield any results.

kaneagle · Answer

Hello,  Press Windows + R Type --> winver and OK  What version is it?  Example image:   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Look at these 2 topics:
--> https://forums.commentcamarche.net/forum/affich-37262478-problemes-drivers-apres-reinstallation-thomson-thn14b

--> https://forums.commentcamarche.net/forum/affich-37087836-probleme-de-driver-carte-wifi-thomson-thn14b

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Human beings are at their best when things are at their worst.

Myraack · Answer

Hello, I have already seen these two topics, but it hasn't solved my problem :/

kaneagle · Answer

Windows + X Device Manager  Do you have an alert regarding the audio controller in --> system devices?  Example image:    -- Human beings are at their best when things are at their worst

kaneagle · Answer

Go to audio, video and game controllers
Right-click on --> Intel SST Audio Device
Uninstall

Do the same with --> ESAuDriver Device

Click on --> Action
Scan for hardware changes.

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Humans are at their best when things are at their worst

Myraack · Answer

Following the uninstallation and the search for modifications, it yielded nothing; Intel and ESAuDriver reinstalled themselves, and still no high definition audio.

kaneagle · Answer

Right-click on --> Intel SST Audio Device Uninstall Check --> remove device Uninstall  Do the same with --> ESAuDriver Device  Restart the PC and see what happens in the device manager

Myraack · Answer

So, Intel reinstalled itself automatically, and ESAuDriver didn't reinstall, the driver is ACPI ESSX8316/1.

kaneagle · Answer

Give the device identification number of the ACPI ESSX8316/1 device Look at this --> Find the identification number of a device on PC Post the number in your next message.   -- Human beings are at their best when things are at their worst

Myraack · Answer

ACPI\VEN_ESSX&DEV_8316 ACPI\ESSX8316 ESSX8316

kaneagle · Answer

Download and install --> 7Zip 64 bits  Download this driver --> ESAuDriver  Right-click on the driver --> esaudriver.....cab Select --> 7Zip Choose --> extract to "esaudriver.....\"  Go to Device Manager Right-click on the device Update driver Browse my computer for drivers Browse Select the extracted driver folder --> esaudriver..... OK, next Restart.    -- Human beings are at their best when things are at their worst

Myraack · Answer

So, still no sound, no Realtek, but the ESAudriver driver is back.

kaneagle · Answer

following the recovery of this computer,  What was the problem?   -- Humans are at their best when things are at their worst.

kaneagle · Answer

Back to the repair shop, there must be a warranty?   -- Human beings are at their best when things are at their worst.

Myraack · Answer

It's a recovered PC, the logo was already displayed once in non-strikethrough, but there was no sound, the source was the Intel thing. I think I need the Realtek thing, but I can't find it.

kaneagle · Answer

Perform a repair of Windows 10
Look at this --> Repair Windows 10 without data loss

If the repair didn't work, perform a clean installation of Windows.
--> How to install Windows 10

If the problem persists, possibly a defective sound card.

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Humankind is at its best when things are at their worst.

Myraack · Answer

already done twice as I said before, don't you think it's more likely coming from Realtek???

kaneagle · Answer

already done twice  Have the audio card checked.   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

For pilots, look -->>  HERE

Myraack · Answer

While digging through the BIOS, here's what I found: I now have Realtek I2S Audio Codec, but with a warning. ACPI\VEN_10EC&DEV_5651&SUBSYS_116c5651

Myraack · Answer

Small clarification; the BIOS also allows me to set the LPE Audio Support to: LPE audio ACPI MODE and in PCI MODE

kaneagle · Answer

For the ACPI\10EC5651, try this one --> Realtek I2S  Right-click on the driver --> 200036088......cab Select --> 7Zip Choose --> extract to "200036088......\"  Go to Device Manager Right-click on a device Update driver Browse my computer for drivers Browse Select the extracted driver folder --> 200036088_........... OK, next

Myraack · Answer

This device cannot start: code 10 I think there’s a Windows reset to be done; I’ve probably installed too many drivers while trying to get the audio to work again.

kaneagle · Answer

Try this procedure: Go to Device Manager Right-click on the device Update driver Browse my computer for drivers Choose from a list of drivers... Provided disk Browse Go to the unzipped driver folder --> 200036088_........... Select the file --> rtii2sac.inf and OK. Restart.   -- Human beings are at their best when things are at their worst.

Myraack · Answer

always code 10

kaneagle · Answer

Right-click on the device Uninstall Check --> remove the device Uninstall Restart the PC Install the driver manually.   -- Human beings are at their best when things are at their worst.

Myraack · Answer

By the way, I should point out that I saw there were many versions of this driver when I was "Browsing my computer for drivers."

Thomson THN14B

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