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Audio issue: sound card faulty?

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gaellema Posted messages 3 Registration date   Status Membre Last intervention   -  
gaellema Posted messages 3 Registration date   Status Membre Last intervention   -
Hello,
I have a problem with my computer: there is no sound, and it shows "no audio output device detected" with a little red cross on the speakers.
I've found a lot of topics on this and I've tried reinstalling the Realtek driver, disabling the device (which only appeared when I selected "show hidden devices") which made it disappear (I'm not sure if that's normal but I don't know much...), I've tried restarting the audio service in the task manager... Nothing works...
Could my sound card be faulty? (it's not detected in the configuration, but I don't know if it's because it's included in the motherboard? How to check?)
I'm a bit lost... Does anyone have an idea of the problem (because a computer without sound is not very practical...)
I'll provide the configuration of my computer: http://speccy.piriform.com/results/jQTnfrWzTKFdoq3kVSQFITn
and the device manager:


Thank you in advance and a lot!!

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Réponse 1 / 4
Redbart Posted messages 21498 Registration date   Status Membre Last intervention   3 379
 
Hello
unplug the JBLs, remember to charge them
uninstall (uninstall the device) all the lines in the "audio controller" section

then restart the PC

post a copy again
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