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Samsung smart TV, invalid MAC address

eddy44 -  
 eddy44 -
Hello,

I have a problem with my Samsung smart TV UE32K5500.
Out of nowhere, it got disconnected from the Wi-Fi and displays "Invalid MAC Address, please contact Samsung support."
I have already done several resets, but nothing changes. I have also changed Wi-Fi access points, but to no avail.
It shows that my MAC address is 00:00:00:00:00:00

What can I do, please?

Configuration: Model: UE32K5500AKXZF

1 réponse

Réponse 1 / 1
Judge_DT Posted messages 644 Registration date   Status Modérateur Last intervention   10 013
 
Hi,

it smells like a dead Wi-Fi network card. The MAC address is invalid because the TV is unable to read the one provided by the Wi-Fi card, since it's dead.

So, go through Samsung for a repair...

--
~ To know how to listen is to possess, besides one's own, the brains of others... said Leonardo da Vinci.
~ “The art of writing is above all to make oneself understood” — Eugène Delacroix
18
eddy44
 
I thought the same thing. After all, the Ethernet is working... I'm currently with support, I'll keep you updated.
0
Judge_DT Posted messages 644 Registration date   Status Modérateur Last intervention   10 013 > eddy44
 
Keep us updated ;-))

But, almost sure of the diagnosis... :-)
0
eddy44
 
And there it is, the wifi card is definitely dead, the advisor tells me...
Now all that's left is to send it to customer service, fortunately, it's less than 2 years old but just barely!
0