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EBP auto-entrepreneur practitioner 2017

carrina7 Posted messages 9 Registration date   Status Member Last intervention   -  
jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   -
Hello,
Please can someone help me
I can’t use my software anymore, everything is grayed out after an error message.

The database file is not found. Check the path to the database. [ Data Source = C:\Documents and Settings\Anne Marie\My Documents\My Folder Invoicing9.0FR03_0895452f-b7c1-4c00-a316-c6a6d0ea4bf4.sdf ].

Sincerely

5 answers

Answer 1 / 5
jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
 
Hello;

In fact, it’s only the software that would have encountered a bug!
To attempt a system restore under XP >> See this link
Check available dates, and try a system restore on a date when everything was okay
See you

--
Best regards 
Bien vieillir  :  C'est préférer le temps qui reste au temps qui passe
1
carrina7 Posted messages 9 Registration date   Status Member Last intervention  
 
Thank you very much.
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carrina7 Posted messages 9 Registration date   Status Member Last intervention  
 
no not at all
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carrina7 Posted messages 9 Registration date   Status Member Last intervention  
 
still no way to use the software nor to make quotes nor anything.

I wonder if I can uninstall it and reinstall it?
is that possible or not ?
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Answer 2 / 5
jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
 
Hello;

Have you tried performing a system restore by selecting a date when everything was OK?
What is your operating system >> Windows? >> Which one?
What was that error message?
See you

Best regards 
Growing old well: It is to prefer the time left to the time that passes
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carrina7 Posted messages 9 Registration date   Status Member Last intervention  
 
Thank you jmarion3 for replying to me.
so i didn’t perform the system restore because I can’t do anything, everything is grayed out and my Windows system is Microsoft Windows XP.
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carrina7 Posted messages 9 Registration date   Status Member Last intervention  
 
and the error message is:
The database file is not found. Check the database path. [ Data Source = C:\Documents and Settings\Anne Marie\My Documents\My Folder Invoicing9.0FR03_0895452f-b7c1-4c00-a316-c6a6d0ea4bf4.sdf ]
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Answer 3 / 5
jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
 
Hello; 

so I didn’t do the system restore because I can’t do anything everything is grayed out and my Windows system is Microsoft Windows XP.

Which means you no longer have any access to your Windows XP? and can’t do anything ....
See you

Best regards 
Growing old well: It is preferring the time left to the time that passes
0
carrina7 Posted messages 9 Registration date   Status Member Last intervention  
 
It’s the EBP software that’s grayed out, perhaps I didn’t express myself well.
ah you mean that I should do a system restore on my computer, is that right?
could you tell me how to do it? Please
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carrina7 Posted messages 9 Registration date   Status Member Last intervention  
 
Good evening again
I did everything but there’s still no way to use the software or create quotes :(
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Answer 4 / 5
jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
 
Hello;

Even after your system restore?
Did it succeed or not?
Since when do you have this problem?
Do you have a reinstall CD for this software with its license key?
Have you properly backed up all documents ...?
See you later

--
Best regards 
Bien vieillir  :  C'est préférer le temps qui reste au temps qui passe
0
carrina7 Posted messages 9 Registration date   Status Member Last intervention  
 
yes even with the system restore it doesn’t work and the problem is just today

yes I have the CD and everything and I always back up the documents
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Answer 5 / 5
jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
 
Hello;

Personally I don’t know this software, but I think the best solution is to perform a clean and complete uninstall of it using Revo Uninstaller >> See this link >> If you’re not familiar with its use, read the instructions on the link....
Restart the machine, then reinstall with the CD you have and run the software again using a valid backup
I will install this software to try an uninstall

A+ For your future comments, but if none >> Thread resolved

--
Best regards 
Bien vieillir  :  C'est préférer le temps qui reste au temps qui passe
0
jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
 
Edit;
For information, I signed up on the EBP site, then downloaded the 30-day trial version of EBP auto-entrepreneur pratic 2018 .....
No problem, I launched the software and everything seems to be okay but since I don't know how it works, I didn't push it too hard .....Then I did a full uninstall with Revo Uninstaller..... and even a fresh install to verify and everything is okay .....to finally uninstall it permanently
A+ For your comments to come, but if none >> Topic solved
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