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Issue with maxicompte

philippe5525 Posted messages 37 Status Member -  
OmegaSoft Posted messages 367 Status Member -
Hello
I have been using the Maxicompte management software without any problems for 3 years. But today I am facing an issue that I can't resolve
here's the problem:
when I download my monthly statement in QIF format and import it into Maxicompte, it only takes 40 banking operations while I have more than 70.
If I check "test and exclude duplicates," it duplicates the same operations.
I admit I'm stuck here, can you help me?
Thanks in advance

6 answers

  1.
    OmegaSoft Posted messages 367 Status Member 66
     
    Hello Philippe,

    I am not familiar with maxicompte. Isn't this limitation due to a trial version of the software? Do you have the 70 transactions in your qif file (check by opening the file with a text editor like Notepad)?

    Best regards,

    Saif
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  2. philippe5525 Posted messages 37 Status Member
     
    the software is free
    when I open it with excel I have all the operations i but not with qif
    Best regards
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  3. philippe5525 Posted messages 37 Status Member
     
    Oops, error
    No, I only have 40 transactions with Excel, so I’m not downloading all the transactions and I don’t know why.
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  4. philippe5525 Posted messages 37 Status Member
     
    After investigations, it is possible and even probable that the malfunction originates from the current account and not from the software.
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  6. OmegaSoft Posted messages 367 Status Member 66
     
    Hello Philippe5525,

    I believe you have found your problem. If your QIF file only includes 40 entries, take a look at your statement download.
    At some banks, this download is limited to the last 90 days. You may be downloading an older statement.

    Best regards,

    Saif
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  7. philippe5525 Posted messages 37 Status Member
     
    Hello
    No, that’s not it. The download is incomplete, and furthermore, some operations are duplicated or even triplicated.
    I have forwarded the issue to my bank.
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    1. OmegaSoft Posted messages 367 Status Member 66
       
      Sounds good. Best of luck!
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