The famous "Kernel-Power" critical error...
Solved
Zakkarof
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Ano -
Ano -
Hello,
I need your help, ladies and gentlemen! For some time now, my computer has been shutting down by itself, just like that, a shutdown. This happens whenever I play Mass Effect 3 (a game I played for a year without any issues), GTA V, and now even L4D2. There is clearly a problem; when I check the event viewer, I see "Critical, Kernel-Power, ID = 41, task category (63)."
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I don't understand, overnight, I have this. I noticed it while playing Mass Effect. Know that this only happens when playing ME3, GTA, L4D, and when trying to download a game, it would also shut down; it was a program outside of Steam, Origin, Battlenet, etc... On others, it works. I don't know why and how to fix this. I have disabled fast startup; I don't understand, please help me. Windows 10
My configuration:
- Processor: AMD A4-7300 APU with Radeon HD Graphics 3.80Ghz
- RAM: 8GB
- GPU: Nvidia GT 730
I need your help, ladies and gentlemen! For some time now, my computer has been shutting down by itself, just like that, a shutdown. This happens whenever I play Mass Effect 3 (a game I played for a year without any issues), GTA V, and now even L4D2. There is clearly a problem; when I check the event viewer, I see "Critical, Kernel-Power, ID = 41, task category (63)."
http://prntscr.com/jpyz98
I don't understand, overnight, I have this. I noticed it while playing Mass Effect. Know that this only happens when playing ME3, GTA, L4D, and when trying to download a game, it would also shut down; it was a program outside of Steam, Origin, Battlenet, etc... On others, it works. I don't know why and how to fix this. I have disabled fast startup; I don't understand, please help me. Windows 10
My configuration:
- Processor: AMD A4-7300 APU with Radeon HD Graphics 3.80Ghz
- RAM: 8GB
- GPU: Nvidia GT 730
2 réponses
I also had these problems on a Core i7 that I use exclusively for video encoding, so the processor is pushed to its maximum capabilities and consumes a lot.
No recent software additions or hardware modifications.
At home, the PC rebooted without any error message appearing, no blue screen or BugCheckCode to guide me. In fact, it was trying to enter sleep mode, sometimes succeeding but stopping at other times.
So, as a first step, I conducted a complete system audit (Win 8.1) without finding the slightest anomaly either in system files (with Sfc.exe among others), or on the hard drive, or in the memory, the same for the driver track or a possible virus: the system is perfect and everything works.
The sleep and power settings in Windows and in the BIOS to prevent any sleep mode had no effect.
Thus, I turned to the hardware, and since the problem appeared with the first warm weather, I checked the temperatures during operation: no issues, not exceeding 54° with all cores maxed out, the hard drive stays at a maximum of 46°...
However, the power supply (low-end in my rig) felt a bit warm to the touch.
So, I left the case open and put a big household fan in front of it to see, and it worked like that for several days without problems. So it was clearly a heat-related issue, and since nothing was heating up except for the power supply, it could only originate from that.
So (sorry for the lengthy explanation, but it needs to be clarified a bit), for me, it's the power supply that is too weak and can't cope if it gets a little warm in the room.
Since then, I have installed a larger and better quality power supply, and the problem has disappeared.
There you go, I hope this can help someone because I read a lot of things about this problem without finding a concrete solution, even at Microsoft.
@Zakkarof: those temperatures seem excessive to me, and it might be worthwhile to revisit the cooling and/or the arrangement of components in the case. The troubles will worsen over time, with the accelerated aging of the components. In practice, you should not exceed 60-65° at peak to be safe. Beyond that, it still works, as processors can theoretically reach up to 100° before burning out, but the lifespan is inversely proportional, and the printed circuit itself eventually starts to cook beneath, causing various failures.
No recent software additions or hardware modifications.
At home, the PC rebooted without any error message appearing, no blue screen or BugCheckCode to guide me. In fact, it was trying to enter sleep mode, sometimes succeeding but stopping at other times.
So, as a first step, I conducted a complete system audit (Win 8.1) without finding the slightest anomaly either in system files (with Sfc.exe among others), or on the hard drive, or in the memory, the same for the driver track or a possible virus: the system is perfect and everything works.
The sleep and power settings in Windows and in the BIOS to prevent any sleep mode had no effect.
Thus, I turned to the hardware, and since the problem appeared with the first warm weather, I checked the temperatures during operation: no issues, not exceeding 54° with all cores maxed out, the hard drive stays at a maximum of 46°...
However, the power supply (low-end in my rig) felt a bit warm to the touch.
So, I left the case open and put a big household fan in front of it to see, and it worked like that for several days without problems. So it was clearly a heat-related issue, and since nothing was heating up except for the power supply, it could only originate from that.
So (sorry for the lengthy explanation, but it needs to be clarified a bit), for me, it's the power supply that is too weak and can't cope if it gets a little warm in the room.
Since then, I have installed a larger and better quality power supply, and the problem has disappeared.
There you go, I hope this can help someone because I read a lot of things about this problem without finding a concrete solution, even at Microsoft.
@Zakkarof: those temperatures seem excessive to me, and it might be worthwhile to revisit the cooling and/or the arrangement of components in the case. The troubles will worsen over time, with the accelerated aging of the components. In practice, you should not exceed 60-65° at peak to be safe. Beyond that, it still works, as processors can theoretically reach up to 100° before burning out, but the lifespan is inversely proportional, and the printed circuit itself eventually starts to cook beneath, causing various failures.
Hello!
I had the same problem after a reinstall of Windows.
The infamous series of power-kernel issues + errors 41 and 6008... a huge headache for about an hour where almost all my games crashed (except Forza 7).
It's a problem with the Windows account connection; as soon as the system encounters any error, whether it's a connection issue or something in the game itself, the computer reboots without a BSOD.
I tried everything since it mentioned account issues, sound problems, or Ethernet problems... and indeed, it's a Microsoft account issue that comes from Windows 10 and nothing else.
WORKING SOLUTION...
Take your boot key and restart the computer through the settings + security update + advanced startup, here you select "start from a USB device boot key" and "restart now"... then once started, go to "startup options"... then go to the 9th line that talks about "connection problems and removing errors", press F10 (not sure if it's F10 or F9, read carefully, it's written) and the PC will reboot and everything will work fine again!
It's a Microsoft spyware that messes up the computer, that's for sure; an hour wasted searching the web to understand and at least 10 reboots during gaming :-(