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System image creation failed

wizub -  
Hello,
When creating a system image on my external hard drive under W10, I received this error message:
"The backup failed.
New damaged clusters were found on the source volume.
These clusters were not backed up (0x8078007D)"
How can I resolve this, please?

Configuration: Windows / Firefox 60.0

5 answers

  1. amazingrèce
    Hello,
    Check the state of your HDD with CrystalDiskInfo, is it old? It might be dying...
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    1. wizub Author
      I’m going to check the condition as you said.
      He’s only two years old…
      0
  2. wizub Author
    Désolé, je ne peux pas accéder aux images ou aux liens. Veuillez fournir le texte que vous souhaitez traduire.
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    1. wizub Author
      Here is the report.
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    2. MPMP10
      @wizubGood evening,
      Your disk is nearing the end of its life...
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    3. wizub Author
      Damn,
      thank you!
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    4. MPMP10
      @wizubYou're welcome, remember to back up your personal documents on an external drive before the hard drive goes bad...
      Do it as soon as possible.
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  3. wizub Author
    Yes, of course,
    Pretty annoying for a two-year-old DD!
    The Windows Reader analysis doesn't detect anything
    Could it not be something else?
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    2. wizub
      Thank you, but I've already done this and Windows didn't find any errors on the hard drive.
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    3. MPMP10
      @wizubIn this, the disk is dead...
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    4. amazingrèce
      Not quite dead yet, you're at "caution" but you need to back up your important stuff, the sectors aren't the worst, you can have hundreds reallocated and the computer works normally, the worst: C5 & C6, bad luck, 2 years is little, my oldest PC is 9 years old with 15 reallocated sectors, I don't know why but it stays at 15 and runs like it did at the beginning, I advise you to change it and get a 1,000 GB Western Digital, the best in my opinion...
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  4. fabul Moderator
    Defective sectors are defective sectors.

    There are one or more programs to restore them, but I believe they are only available for payment.

    I know of the existence of Drevitalize, but I haven't tested it to confirm its validity or reliability.

    Maybe it's worth its price and maybe it's not.
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    1. wizub
      You're welcome.
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  6. fabul Moderator
    Hi,

    When changing the disk (The source disk).
    -1