View original (French)

Desktop missing - not available

Solved
Wariokid Posted messages 55 Registration date   Status Member Last intervention   -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
After a Windows update I initiated during the night, I find myself at startup with an error message saying that the desktop location cannot be found on the computer.
I am left with a black background and no icons except for the recycle bin and a taskbar that doesn’t work.

I can only open the task manager.
No processes.
I tried to restore my computer using the cmd, but no backups are present.

Do you know how to restore my desktop?

1 answer

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    If it's this error: https://www.malekal.com/windows-system32-config-systemprofile-desktop-n-est-pas-disponible/
    Try the steps given there.

    --
    Please press a key to continue the disinfection...
    6
    1. Wariokid Posted messages 55 Registration date   Status Member Last intervention  
       
      Hello,
      I managed to bring back the taskbar and the desktop icons by opening the task manager and running a new task "explorer.exe"

      However, when I try to open a PDF from the desktop, it says that the system cannot access the file

      Moreover, when I click on the file explorer (on the taskbar), an error message appears saying "attempt to reference a token that does not exist"

      So it's impossible for me to carry out the first two solutions proposed in the link you sent me because I can't open the explorer and also I can't copy files or create a new user.

      As for the restoration, I don't have a backup...
      0
    3. Wariokid Posted messages 55 Registration date   Status Member Last intervention  
       
      I'll try as soon as I have a Windows installation media
      I don't have another computer available at the moment
      Do you have any other ideas?
      0
    4. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > Wariokid Posted messages 55 Registration date   Status Member Last intervention  
       
      Not for now :(
      However, you are the 4574567th one already here and I've just got a new case on my forum.
      Not cool...
      0
    5. Wariokid Posted messages 55 Registration date   Status Member Last intervention  
       
      I just prepared the key by watching a video from your site and plugged it into my computer.


      I log into my session, but before I get to my "desktop," it gets stuck on "welcome," and there's a logo indicating that the computer is loading... and nothing happens.

      I tried pressing the F10 - F12 - escape buttons etc. to make sure the computer boots from the key, but it didn't help; it seems to have booted normally but just gets stuck before reaching my session.

      I'm on an Asus VivoBook S.
      0