My iphone is locked by its user
Solved
LilouYouste
Posted messages
34
Status
Member
-
VincentVoltaCCM Posted messages 5000 Status Member -
VincentVoltaCCM Posted messages 5000 Status Member -
Hello, I have a problem with my iPhone 6.
My godfather bought me a second-hand iPhone 6 online for my birthday. When I turned it on and put the SIM card in, it asked me for my country, my language... and then it told me that this iPhone is linked to an Apple ID and that I need to log in with my ID to set up this iPhone. It then says that if this iPhone was given to me or bought second-hand, I need to contact the owner to have the iPhone removed from their account.
The problem is that the seller is now unreachable.
Please help me!
My godfather bought me a second-hand iPhone 6 online for my birthday. When I turned it on and put the SIM card in, it asked me for my country, my language... and then it told me that this iPhone is linked to an Apple ID and that I need to log in with my ID to set up this iPhone. It then says that if this iPhone was given to me or bought second-hand, I need to contact the owner to have the iPhone removed from their account.
The problem is that the seller is now unreachable.
Please help me!
Related links:
- iPhone: my camera is stuck, black screen
- The sound on my iPhone only works on one side!
- The sound on my iPhone lowers by itself.
- My iPhone is stuck at 0 percent and restarts every time, any solution?
- My iPhone is stuck in airplane mode and won't turn off.
- Sound blocked by red crossed bell on iPhone 14
4 answers
-
jeannets Posted messages 28402 Registration date Status Contributor Last intervention Ambassadeur 6 603
Hello,
There is no other solution than to ask the previous user to unregister this phone from their account.
Without the name and password of that account, you will remain blocked... This is the law of Apple and Google does the same on Android since version 5. It's a protection against theft.
And if the seller is untraceable or has a false identity, you might want to question things.
With the IMEI number, you can check on the Apple website if this phone is blocked, stolen, or reported... etc. Google is your friend. And here, we do not assist in finding locks or other unlocking systems... It's illegal. -
Hello,
Possible solutions... Sorry, I know it's not great...
https://forums.commentcamarche.net/forum/affich-35273874-probleme-d-installation-compte-icloud
--
Thank you for keeping me updated => “Still stuck” “It’s resolved thanks to/ I found out I needed to”
because I often have multiple steps and always a trick up my sleeve!!!-
-
It requires a password ;) I haven't done it, but I trust "Fabrice" who searched thoroughly... If your sponsor doesn't have any invoices.... Ask him where he bought it... Surely on a shady website... If I were you, I would quickly contact Apple and provide them with the serial number... Think of the owner... Reachable by phone ;) because I suppose you're not next to an Apple Store ;)
https://support.apple.com/fr-fr/HT201232
=> You may get compensation; it is very very very likely a stolen iOS...
=> This is a non-chargeable call in Belgium and mainland France
=> For Switzerland, you need to use a landline phone. -
-
So, inform the website as well: Amason/Priceminister
=> And he definitely has something to print
Priceminister needs to be rated 0/5 before it’s no longer possible...
Fabrice was most certainly a thief ;)
=> Several unlock requests
In any case, today is Saturday, it's today for Apple (tomorrow is Sunday...). I haven't seen the hours, I know they can be reached late.
From memory, they had finished resolving my issue after 8 PM when I called them (very helpful). For Sunday, there’s a risk that there will be no one available.
=> And then you have a stolen product, after all.... -
Hello LilouYouste, there’s no need to contact Apple, they don't have any service that deals with stolen iPhones.
Moreover, nothing indicates that this is a stolen phone... The previous owner may have misunderstood what they needed to do before selling the iPhone. We’ll stay in doubt, but indeed, if the seller has "disappeared," we can question it.
iCloud protection prevents the use of an iPhone with another Apple ID; we can indeed use the term "anti-theft protection," but this term is never used by Apple. They refer to it as "iCloud Activation Lock." This protection mainly allows you to remotely erase your iPhone when it is lost or stolen.
In any case, only the owner of the Apple ID linked to the iPhone will be able to remove the activation lock. Even though Apple can do it, they won't, because you are not the original owner of the iPhone.
Fred.ml
-
-
So I checked the Apple website and it says to contact the local authorities.
=> the gendarmerie (Police in town).
*
=> Seller's disappearance...
=> He has nothing to print!!! We need to know the website....
In this situation, I want to make sure the owner hasn't signed it...
They will tell you what to do for the second-hand website & Apple too ;)
https://mobile.interieur.gouv.fr/Contact/Contacter-une-brigade-de-gendarmerie-ou-un-commissariat-de-police
Please keep me updated => "Still at an impasse" "It's resolved thanks to/I've found it was necessary"
because I often have several steps and always a twist in my bag!!!-
Alright, thank you very much, I will follow what you told me.
I also did some research on my side, I looked up the IMEI, I found a document on this phone, so I know it is no longer under warranty and that it has not been reported lost or stolen, but I will still check in with the police, I will see what they say and I will keep you updated.
-
-
So, were you able to unlock it?
--
Thank you for keeping me updated => “Still at a standstill” “It’s resolved thanks to/because I found I needed to”
because I often have several steps and always a trick up my sleeve!!!