Deactivate a regulation on ebp management 2017
blancgache
-
OmegaSoft Posted messages 367 Status Membre -
OmegaSoft Posted messages 367 Status Membre -
Hello,
I mistakenly reversed a customer payment with the invoice number and unfortunately validated it. How can I invalidate or cancel this payment that is distorting the client's account? Knowing that recently I am unable to invalidate an invoice, a payment, or a credit note... Thank you all.
I mistakenly reversed a customer payment with the invoice number and unfortunately validated it. How can I invalidate or cancel this payment that is distorting the client's account? Knowing that recently I am unable to invalidate an invoice, a payment, or a credit note... Thank you all.
1 réponse
Hello Blancgache,
In the 2017 version, you still had the option to invalidate an invoice or a payment. When you are in the invoice, you should have this invalidate button at the top.
Best regards
Saif
Trainer
In the 2017 version, you still had the option to invalidate an invoice or a payment. When you are in the invoice, you should have this invalidate button at the top.
Best regards
Saif
Trainer
blancgache
Thank you for your promptness, but a recent update has removed the devalidation, and I don't know how to correct the regulation error.
OmegaSoft
Posted messages
367
Status
Membre
65
Unfortunately, in this case, the only option left is to issue a credit note that will address this due date. Then, create a new invoice.