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Deactivate a regulation on ebp management 2017

blancgache -  
OmegaSoft Posted messages 367 Status Member -
Hello,

I mistakenly reversed a customer payment with the invoice number and unfortunately validated it. How can I invalidate or cancel this payment that is distorting the client's account? Knowing that recently I am unable to invalidate an invoice, a payment, or a credit note... Thank you all.

1 answer

  1.
    OmegaSoft Posted messages 367 Status Member 66
     
    Hello Blancgache,

    In the 2017 version, you still had the option to invalidate an invoice or a payment. When you are in the invoice, you should have this invalidate button at the top.

    Best regards

    Saif
    Trainer
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    1. blancgache
       
      Thank you for your promptness, but a recent update has removed the devalidation, and I don't know how to correct the regulation error.
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    2. OmegaSoft Posted messages 367 Status Member 66
       
      Unfortunately, in this case, the only option left is to issue a credit note that will address this due date. Then, create a new invoice.
      0