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Boot failed - Missing clipsp.sys file

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TironPasTapon Posted messages 15 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,

I recently reset the hard drive of my laptop (Acer Aspire ES 15), I did a Diskpart on it and set the hard drive to GPT. I then reinstalled Windows 10 on it successfully.

The problem is at startup, Windows refuses to boot and displays a blue screen giving me this information:

"Failed to load the operating system because a required file is missing or contains errors.
File: clipsp.sys
Error code: 0xc0000185"

Is anyone able to guide me in resolving this issue?

Sincerely.

3 answers

  1.
    fabul Posted messages 42139 Registration date   Status Moderator Last intervention   6 063
     
    Hi,

    I then successfully reinstalled Windows 10 on it.
    <>
    The problem is at startup, Windows refuses to start

    These two sentences don't go very well together.

    Try again...

    Did you get your Windows 10 ISO from the Microsoft website?

    Did you create your bootable media with MediaCreationTool?

    You can also make a USB drive of 8GB or more with Rufus...
    0
    1. TironPasTapon Posted messages 15 Status Member
       
      Hi fabul.

      ISO mounted on USB with MediaCreationTool and downloaded from the Microsoft website. The drive is clean. Just in case, I have already reinstalled Windows 10, just like the drive with the ISO image, with no change in the result.
      0
  2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    We should check:
    - if a BIOS update is available
    - if you have any USB devices connected.
    - if there is a disk issue, run SMART: https://www.malekal.com/tester-diagnostic-materiel-ordinateur-live-usb-ubuntu/

    If you have the latest version of Windows 10 (1709), try using version 1703 to see if the issue persists, in case it's an incompatibility issue with version 1709. The older Windows 10 ISOs are available here: https://www.malekal.com/telecharger-anciennes-iso-de-windows-10/

    --
    Please press a key to continue the disinfection...
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    1. TironPasTapon Posted messages 15 Status Member
       
      Hello Malekal_morte-

      - I can't start the PC at all, so I don't know how I could do a BIOS update.
      - I have no peripherals connected when I try to start, or maybe the installation USB when I attempt to use it to repair or boot with.
      - I will try your technique with Ubuntu, but later

      I don't know how to check the version of Windows I've tested, but I don't think that's what's causing the issue. Because I already tested with an image downloaded from another site than Microsoft without success (I thought the problem was there, but no difference with the MediaCreationTool from the Microsoft site). That said, it doesn't stop me from trying again...
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      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > TironPasTapon Posted messages 15 Status Member
         
        try with a version 1703 to see if it does the same.
        0
  3. TironPasTapon Posted messages 15 Status Member
     
    Resolved with the help of a computer technician.
    The problem was with the Hard Drive, which was functional for storing data but too damaged to support an operating system. So I bought an SSD and it's better than before :)
    Thanks for the help!
    0
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      Alright, thanks for the feedback =)
      0