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USB xHCI Host Controller Issue

Kiuseii Posted messages 3 Status Member -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -
Hello,

I have had a problem with my USB connectors since last Friday, as they no longer recognize any devices. I have already searched the forum and none of the solutions worked, so I decided to post a message.

I have already:
Uninstalled the device and then restarted so that Windows would reinstall it properly.
Tried to update it but Windows tells me that it's already up to date.
Checked the BIOS to see if the USB ports were indeed enabled (I couldn't find where it was, but I could see my USB ports in the BIOS)

Thank you.

Here is a screenshot of the Device Manager:

3 answers

  1.
    kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Hello,

    Give the device identification number of the peripheral
    Look at this --> Find a device identification number
    Post the number in your next message.

    Windows 8 or 10 and 32 or 64 bits?

    --
    Human beings are at their best when things are at their worst.
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    1. Kiuseii Posted messages 3 Status Member
       
      Hello,

      Here is the equipment identification number:

      PCI\VEN_8086&DEV_9D2F&SUBSYS_10371025&REV_21


      I am on Windows 10 64 bits
      0
  2. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Download and install --> 7Zip 64 bits

    Download this driver --> Intel

    Right-click on the driver --> 0ab08fd7......cab
    Select --> 7Zip
    Choose --> extract to "0ab08fd7......\"

    Go to Device Manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Browse
    Select the folder of the extracted driver --> 0ab08fd7......
    OK, next
    Restart.

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    1. Kiuseii Posted messages 3 Status Member
       
      Hello again,

      Here is what Windows indicates to me during the installation of this device:
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  3. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Perform a system restore and choose a date prior to the issue.

    Windows + R
    Type --> rstrui.exe and OK.

    --
    Human beings are at their best when things are at their worst.
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