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The "Windows/system32" window opens by itself

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Anonymous user -  
DiabellO Posted messages 1 Registration date   Status Member Last intervention   -
Hello,
since yesterday, I keep getting a window that pops up saying "windows/system32" which opens by itself and closes right away.
Since then, I've been having some issues when starting my laptop (HP) --> the desktop has a black screen for about 1-2 minutes...
Thank you in advance for your help.

6 answers

  1. Gui28
     
    Hello,
    I also have the problem of the Windows system32 opening and closing by itself.

    Here are the 3 reports:

    https://pjjoint.malekal.com/files.php?id=20180506_q12r11f6s9c7
    https://pjjoint.malekal.com/files.php?id=FRST_20180506_p9p10i11w5r9
    https://pjjoint.malekal.com/files.php?id=20180506_c12q13b9n8c14

    Thank you
    2
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      Hello,

      Start by cleaning up.

      You have programs that were installed when you bought the computer or installed later that may not be useful.
      They clutter Windows and can slow it down.
      You can uninstall them.
      Go to the Control Panel
      then Programs and Features.
      Uninstall:

      CCleaner
      Java
      Norton Security (unless you purchased it)

      PS: CCleaner isn't really useful, even though it's recommended everywhere.
      If you want to keep it, disable CCleaner's monitoring, which is unnecessary, as it starts up with Windows and slows it down with its constant cleanings, see: https://www.malekal.com/supprimer-ccleaner-demarrage-windows/
      0
  2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi,

    For the black screens, see: https://forums.commentcamarche.net/forum/affich-34882902-ecran-noir-au-demarrage-apres-mot-de-passe#1

    For the rest:

    Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.txt
    • Additional.txt


    Send these 3 reports to the website https://pjjoint.malekal.com/ to share them.
    In return, provide the 3 pjjoint links leading to the reports here in a new response so that we can consult them.

    --
    Please press any key to continue the disinfection...
    0
  4. Gui28
     
    Re,
    I must have expressed myself poorly,
    I don't have the black screen issue but only the "system32" window that "pops" up suddenly and disappears in less than 1 second..
    This is the first time it's happening to me, and yet I haven't found anything by cleaning the PC with Norton (Paid)
    0
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      It's not related to malware according to the reports; it's probably an application that's doing this...
      You can try disabling them one by one to find the culprit, see: https://www.malekal.com/demarrer-windows10-mode-minimal/
      -1
  6. Gui28
     
    Hi,
    I didn't find my problem.
    So, I reinstalled Windows 10
    (settings, updates and security, recovery, reset my PC)
    I reinstalled everything except a few things and my problem is resolved.
    So for those who might experience this, it could come from Norton,
    more specifically from the internet extensions. (be careful to delete them properly
    because I probably did it wrong at first and my problem continued)
    That's it =)
    0
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      Thank you for the feedback =)
      0
  7. DiabellO Posted messages 1 Registration date   Status Member Last intervention   1
     
    Hello/Good evening
    I too am experiencing the same problem with the Windows System 32 window opening by itself at startup. Could you please help me?
    Thank you

    Here are my reports:

    FRST.txt: https://pjjoint.malekal.com/files.php?id=FRST_20180830_i13o5s12w10w9

    Shortcut.txt : https://pjjoint.malekal.com/files.php?id=20180830_u7v11n11t12l11

    Additionnal.txt : https://pjjoint.malekal.com/files.php?id=20180830_m7d5d7l9u15
    1