How to get a refund for our TV
I’m sorry to hear about the TV issue. Here’s a straightforward summary of options you could consider, but I’m not giving legal advice:
- Check the warranty terms: review the manufacturer’s warranty and the retailer’s return policy to confirm what damages are covered and under what circumstances.
- Manufacturer vs. retailer responsibility: if the screen defect appeared within a short period after purchase, you may have a case for a repair or replacement under the standard warranty, depending on your region’s consumer laws.
- Damage claim vs. coverage: accidental damage (“casse”) is typically not covered by standard warranties unless you purchased a specific accidental damage or extended warranty. If LG said it’s damage, verify whether it’s classified as a manufacturing defect or accidental damage.
- Return/refund options: ask the retailer about the possibility of a refund, exchange, or repair, and what proof of defect they require (photos, test results, etc.).
- Civil liability option: having a friend liable for accidental damage can cause them to incur a deductible and a fault note; this is usually not advisable unless you have explicit agreement and understand the consequences.
- Documentation: gather purchase proof (receipt), warranty/booklet, serial number, photos/video of the defect, communication with LG or the retailer.
- Next steps: contact the retailer’s customer service or visit in person with your documents; if unresolved, you can escalate to a consumer protection authority or ombudsman in your country.
If you tell me your country or region, I can outline the specific consumer rights and the proper authorities or steps to take for a TV defect case.
- Check the warranty terms: review the manufacturer’s warranty and the retailer’s return policy to confirm what damages are covered and under what circumstances.
- Manufacturer vs. retailer responsibility: if the screen defect appeared within a short period after purchase, you may have a case for a repair or replacement under the standard warranty, depending on your region’s consumer laws.
- Damage claim vs. coverage: accidental damage (“casse”) is typically not covered by standard warranties unless you purchased a specific accidental damage or extended warranty. If LG said it’s damage, verify whether it’s classified as a manufacturing defect or accidental damage.
- Return/refund options: ask the retailer about the possibility of a refund, exchange, or repair, and what proof of defect they require (photos, test results, etc.).
- Civil liability option: having a friend liable for accidental damage can cause them to incur a deductible and a fault note; this is usually not advisable unless you have explicit agreement and understand the consequences.
- Documentation: gather purchase proof (receipt), warranty/booklet, serial number, photos/video of the defect, communication with LG or the retailer.
- Next steps: contact the retailer’s customer service or visit in person with your documents; if unresolved, you can escalate to a consumer protection authority or ombudsman in your country.
If you tell me your country or region, I can outline the specific consumer rights and the proper authorities or steps to take for a TV defect case.
3 answers
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Hello,
Warranties/warranty extensions = scams. They will always find a way not to refund/exchange you! It's simply business. The goal is to get you to buy very expensive warranty extensions that hardly cover anything, because of the fine print.
Since there is a "pet" on the TV, for me it's not even worth trying, it's lost in advance, they will always come up with the same trick: Oh well, there was a shock, it's not a hardware failure. And boom, in the ass, thank you very much the warranty.
I think if you can claim it under a friend's civil liability by saying they broke it, that's the best... It's shady, but well... At least you'll get a refund because the UHD 4K must have a price sting!
Have a nice day!
