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I found my phone locked with Google.

Sylibang83500 Posted messages 2 Registration date   Status Member Last intervention   -  
 Tine -
Hello everyone!

I recently lost my Samsung Galaxy S5new, so I blocked it remotely through my Google account. The problem is that I just found my phone, which is still locked.

A message appears on the screen and prevents any use: "this phone is lost, help its owner find it."

Do you know how to unlock it via my Google account by indicating that I have found my mobile?

Thank you in advance for your responses or advice.

Have a nice day, everyone!

2 answers

  1. Anonymous user
     
    Hello,

    To insert a photo, simply click on this button


    --
    Why say that you can't do it if you haven't tried?
    2
    1. Sylibang83500
       
      I inquired at various mobile phone stores and the only option was unfortunately the restoration of the phone!

      Thank you for your responses to my message

      Have a good evening!
      0
    2. Tl
       
      Salut, comment tu le restaures ?
      0
    3. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
       
      Hi

      No need to restore the phone, just enter the phone's unlock code

      Either it existed before the lock, or Google set it when we used it to lock the phone.
      0
      1. Tine > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
         
        Hello, I have the same problem; the issue is that when I touch the phone screen, I can't enter the code. Could you please tell me more?
        0
  2. Anonymous user
     
    Hello,

    Could you please attach a photo of the message?
    It would greatly help us

    --
    Why say that you can't do it if you haven't tried?
    0
    1. Sylibang83500 Posted messages 2 Registration date   Status Member Last intervention  
       
      Hello, thank you for your reply but I am unable to include a photo in my response

      My phone shows a black screen with the message "This phone has been lost, help us return it"
      And just below "Locked by the Find My Phone app"

      I also have the phone's original box and the invoice to prove that this mobile belongs to me if necessary.
      0