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Drivers not installed after reset

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sb -  
kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   -
Hello,
I just bought a second-hand PC through my job (HP TouchSmart 7320 PC). They had upgraded it to Windows 10 but the original installation was Windows 7. The PC has not been reset and is locked by passwords, so they told me to reset it to Windows 7 64-bit, which I did.
The problem now is that I don't have an internet connection (no wireless network found), some USB ports are not working anymore, the touchscreen is not functioning...
In Device Manager, there is a list of devices under "Other devices" that have an exclamation mark.
SM Bus Controller
USB Bus Controller
PCI Device
Network Controller
Ethernet Controller.

Thank you for your help.

SB

Configuration: Windows / Firefox 56.0

13 answers

  2.
    kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Try these drivers:
    --> Ethernet
    --> Chipset
    --> Card Reader
    --> USB

    For the network controller:
    Provide the hardware ID of the device
    It's a number that should look something like this as an example:
    --> PCI\VEN_1969&DEV_1026&SUBSYS.......
    If needed, look --> here
    Post the number in your next message.

    --
    Human beings are at their best when things are at their worst.
    0
  3. sb
     
    Thank you for your quick responses!
    Here is the network controller number:
    PCI\VEN_1814&DEV_5390&SUBSYS_F05118141REV_00

    I will test the others and keep you updated

    Thank you
    0
  4. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Try this one --> Wireless

    My greetings billmaxime
    @ +
    The human being is at its best when things are at their worst
    0
    1. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
       
      Hi Kaneagle^^

      See you later!
      0
  6. sb
     
    extra!
    it seems that only the touchscreen driver and the USB bus controller are missing

    I have another PC to reset with the same base configuration. Should I do the same thing and reinstall the missing drivers if necessary, or is there a simpler and safer method?
    thank you
    SB
    0
  7. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Provide the equipment identification numbers for the 2 peripherals.

    --
    Human beings are at their best when things are at their worst.
    0
  8. sb
     
    PCI\VEN_104C&DEV_8241&SUBSYS_2AC3103C&REV_02
    for the USB bus controller

    and

    USB\VID_1926&PID_0DBD&REV_0008&MI_00
    for the touchscreen

    there is also an unknown device:
    ACPI\ITE8715

    thank you
    0
  9. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Try these 2 drivers:
    --> Touch Screen
    --> ACPI
    For the USB, it's the one from message 2

    Download and install --> 7Zip 64 bits

    Unzip the 3 drivers and install them manually:
    Right-click on the driver
    Choose --> 7Zip
    Choose --> extract to "......\"

    Go to Device Manager
    Right-click on a device
    Update driver
    Search for a driver on my computer
    Browse
    Select the folder of the corresponding unzipped driver
    OK, next
    Restart

    Human beings are at their best when things are at their worst.
    0
  10. sb
     
    it doesn't work for the last 2
    but thanks anyway!
    0
  11. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    For the Touch Screen:
    Go to Device Manager.
    Right-click on the USB\VID device
    Choose --> Update driver
    Choose --> Browse my computer for driver software
    Click on --> Let me pick from a list of device drivers on my computer...
    Click on --> Have Disk
    Browse
    Go to the extracted driver folder --> sp53797
    Folder --> Drivers
    Select the file --> itecir.inf

    For ACPI:
    Go to Device Manager.
    Right-click on the ACPI device
    Choose --> Update driver
    Choose --> Browse my computer for driver software
    Click on --> Let me pick from a list of device drivers on my computer...
    Click on --> Have Disk
    Browse
    Go to the extracted driver folder --> sp54080
    Folder --> Source
    Select the file --> NextWindowInstall.inf
    Restart.

    Human beings are at their best when things are at their worst.
    0
    1. sb
       
      Great, thank you very much, everything worked!
      0
  12. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    You’re welcome.
    Have a good evening.

    --
    Human beings are at their best when things are at their worst.
    0
  13. sb
     
    good evening
    I have a new little problem,
    I upgraded the PC to Windows 10 and I lost sound...
    hardware name: IDT high definition audio codec
    identification: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C2AC3&REV_1001

    any new tips?

    thanks again

    SB
    0
  14. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Go to the Device Manager
    Audio, video and game controllers
    Right-click on --> IDT High Definition Audio
    Uninstall (including all drivers)

    Right-click on Start
    Control Panel
    Programs and Features
    Uninstall --> IDT High Definition Audio
    Restart the PC.

    Try this driver --> IDT audio
    Unzip it
    Run setup.exe



    The human being is at its best when things are at their worst.
    0
    1. sb
       
      perfect!
      thank you again and have a good evening
      0
    2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      Good evening to you as well.
      0