View original (French)

Drivers not installed after reset

Solved
sb -  
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   -
Hello,
I just bought a second-hand PC through my job (HP TouchSmart 7320 PC). They had upgraded it to Windows 10 but the original installation was Windows 7. The PC has not been reset and is locked by passwords, so they told me to reset it to Windows 7 64-bit, which I did.
The problem now is that I don't have an internet connection (no wireless network found), some USB ports are not working anymore, the touchscreen is not functioning...
In Device Manager, there is a list of devices under "Other devices" that have an exclamation mark.
SM Bus Controller
USB Bus Controller
PCI Device
Network Controller
Ethernet Controller.

Thank you for your help.

SB

Configuration: Windows / Firefox 56.0

13 answers

Answer 1 / 13
billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
 
hi

look on this page to download the drivers you're missing

https://support.hp.com/fr-fr/drivers/selfservice/hp-touchsmart-elite-7320-all-in-one-pc/5154823

see you

--
the radiation level is higher at the unemployment office than at Chernobyl
0
Answer 2 / 13
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Hello,

Try these drivers:
--> Ethernet
--> Chipset
--> Card Reader
--> USB

For the network controller:
Provide the hardware ID of the device
It's a number that should look something like this as an example:
--> PCI\VEN_1969&DEV_1026&SUBSYS.......
If needed, look --> here
Post the number in your next message.

--
Human beings are at their best when things are at their worst.
0
Answer 3 / 13
sb
 
Thank you for your quick responses!
Here is the network controller number:
PCI\VEN_1814&DEV_5390&SUBSYS_F05118141REV_00

I will test the others and keep you updated

Thank you
0
Answer 4 / 13
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Try this one --> Wireless

My greetings billmaxime
@ +
The human being is at its best when things are at their worst
0
billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
 
Hi Kaneagle^^

See you later!
0
Answer 5 / 13
sb
 
extra!
it seems that only the touchscreen driver and the USB bus controller are missing

I have another PC to reset with the same base configuration. Should I do the same thing and reinstall the missing drivers if necessary, or is there a simpler and safer method?
thank you
SB
0
Answer 6 / 13
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Provide the equipment identification numbers for the 2 peripherals.

--
Human beings are at their best when things are at their worst.
0
Answer 7 / 13
sb
 
PCI\VEN_104C&DEV_8241&SUBSYS_2AC3103C&REV_02
for the USB bus controller

and

USB\VID_1926&PID_0DBD&REV_0008&MI_00
for the touchscreen

there is also an unknown device:
ACPI\ITE8715

thank you
0
Answer 8 / 13
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Try these 2 drivers:
--> Touch Screen
--> ACPI
For the USB, it's the one from message 2

Download and install --> 7Zip 64 bits

Unzip the 3 drivers and install them manually:
Right-click on the driver
Choose --> 7Zip
Choose --> extract to "......\"

Go to Device Manager
Right-click on a device
Update driver
Search for a driver on my computer
Browse
Select the folder of the corresponding unzipped driver
OK, next
Restart

Human beings are at their best when things are at their worst.
0
Answer 9 / 13
sb
 
it doesn't work for the last 2
but thanks anyway!
0
Answer 10 / 13
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
For the Touch Screen:
Go to Device Manager.
Right-click on the USB\VID device
Choose --> Update driver
Choose --> Browse my computer for driver software
Click on --> Let me pick from a list of device drivers on my computer...
Click on --> Have Disk
Browse
Go to the extracted driver folder --> sp53797
Folder --> Drivers
Select the file --> itecir.inf

For ACPI:
Go to Device Manager.
Right-click on the ACPI device
Choose --> Update driver
Choose --> Browse my computer for driver software
Click on --> Let me pick from a list of device drivers on my computer...
Click on --> Have Disk
Browse
Go to the extracted driver folder --> sp54080
Folder --> Source
Select the file --> NextWindowInstall.inf
Restart.

Human beings are at their best when things are at their worst.
0
sb
 
Great, thank you very much, everything worked!
0
Answer 11 / 13
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
You’re welcome.
Have a good evening.

--
Human beings are at their best when things are at their worst.
0
Answer 12 / 13
sb
 
good evening
I have a new little problem,
I upgraded the PC to Windows 10 and I lost sound...
hardware name: IDT high definition audio codec
identification: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C2AC3&REV_1001

any new tips?

thanks again

SB
0
Answer 13 / 13
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Go to the Device Manager
Audio, video and game controllers
Right-click on --> IDT High Definition Audio
Uninstall (including all drivers)

Right-click on Start
Control Panel
Programs and Features
Uninstall --> IDT High Definition Audio
Restart the PC.

Try this driver --> IDT audio
Unzip it
Run setup.exe



The human being is at its best when things are at their worst.
0
sb
 
perfect!
thank you again and have a good evening
0
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Good evening to you as well.
0