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SHOWROOMPRIVE: a beautiful scam for watch guarantees!

AlexB -  
showroomprive_serviceclients Posted messages 782 Registration date   Status Member Last intervention   -
Hello*

I bought an automatic watch by ANDRE BELFORT several months ago on the website SHOWROOMPRIVE.com thinking I was getting a good deal.
Unfortunately for me, when I received the presentation box of the watch, it was broken, but the watch itself was fine. So I decided to keep the watch.
What a mistake I made! Some settings on the watch don't work. And on top of that, while trying to change the settings of the watch, a hand fell off the dial or broke while I had the watch in my hands!
I therefore decided to contact customer service and they told me that my warranty doesn't apply in this situation. One shouldn't overdo it; if I turn a setting screw, I don't expect a hand to fall off the dial.

Does anyone have any idea how to get me out of this situation?

In any case, this will be the last purchase I make on this site...

Thank you.

5 answers

  1.
    Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   Ambassador 14 520
     
    Hello

    Warning! The great SPR smoke screen is about to begin..

    Use the Legal Guarantee of Conformity (L217-4 to L217-14 of the Consumer Code..) to demand a free replacement..

    Act by registered mail to make a point and cut short the useless chatter served by an incompetent customer service..

    Question: Is the watch (Supposedly of Brand..) the REAL deal or a cheap knockoff?? We have already received reports of counterfeit watches..

    Don't let yourself be swayed by the eternal regrets of the Mediator that's come out of its box to cloud your judgment..

    See you later
    4
    1. AlexB
       
      Hello,

      Thank you for your help. I will take a look at the details of the "conformity guarantee."

      In my opinion, the watch is genuine and it was working well until this issue with the hand arose. I must admit that I don't know much about it, so I'm not in a position to say whether it's real or fake. I'm not an expert :-)

      Have a nice day.
      0
  2. docsteph Posted messages 8467 Registration date   Status Member Last intervention   1 192
     
    These watches are a very bad deal (they're worth 100 euros maximum to be nice). How much did you buy it for? Does the watch have an impact? (or several)
    4
    1. AlexB
       
      Hello docsteph,

      I bought it for €200. No impacts, it was in very good condition (like new for me).
      0
    2. docsteph Posted messages 8467 Registration date   Status Member Last intervention   1 192
       
      No impacts to date?
      0
  3. showroomprive_serviceclients Posted messages 782 Registration date   Status Member Last intervention  
     
    Hello AlexB,

    I sincerely apologize for that. In order to assist you better, could you please provide me with the order number?

    Thank you, Thibaud

    [Please modify your signature to comply with the guidelines - Moderation]
    0
    1. Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   14 520
       
      I am sincerely sorry for that

      As usual..
      0
    2. AlexB
       
      Hello, Order number: 91131137.
      0
    3. AlexB
       
      Ah well, I did see that I was helped as best as possible by SHOWROOMPRIVE. I'm still waiting for customer service to contact me...
      0
    4. docsteph Posted messages 8467 Registration date   Status Member Last intervention   1 192
       
      contact of the third kind ......
      0
  4. pcvma
     
    Hello, I also bought an André Belfort watch for €273 instead of €1500 (!). It broke down after 3 months. We therefore returned it to the supplier through Showroomprivé (€15 for shipping + insurance, as it's being sent back to Germany).
    A new watch (or the repaired watch? no explanation) was sent back to us... and it doesn’t work at all!
    André Belfort watches to avoid (I saw this in several reviews that I should have checked beforehand). And Showroom obviously refuses to refund.
    Be sure to research reviews on a supplier before buying from Showroomprivé.
    0
    1. Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   14 520
       
      Re:

      The Legal Guarantee of Conformity provides for replacement at no cost... The Show Room’s Broken Arms seem to pretend they don’t know the texts??...

      And the refund if nothing positive is done after 30 days...

      Read articles L217-4 to L217-17 of the Consumer Code...

      Only act by registered letter with acknowledgment of receipt (Cite the applicable articles...).

      In view of the situation, a formal notice to replace (or refund...) is necessary...

      In case of problems, contact the DDPP 93.

      https://www.economie.gouv.fr/dgccrf/coordonnees-des-DDPP-et-DDETSPP

      A+
      0
    2. showroomprive_serviceclients Posted messages 782 Registration date   Status Member Last intervention  
       
      Hello Pcvma,

      I am sincerely sorry to hear that you have received your watch broken again.

      I apologize for this inconvenience.

      In order to assist you better and discuss it in person, I invite you to send me your order number please.

      Ayoub
      0
  6. davidbens Posted messages 30 Status Member 26
     
    Hello,

    no counterfeits on Showroomprivé, the discounts are based on previous collections.
    -1