View original (French)

PC starts but screen remains black and cannot be turned off.

Solved
Tigri7500 Posted messages 99 Status Membre -  
MPMP10 Posted messages 46959 Registration date   Status Membre Last intervention   -
Hello, I'm reaching out because my Asus laptop won't start anymore, or rather it starts (the indicator and fan are working normally) but the screen remains completely black and I can't turn off the computer; the power button is unresponsive just like the keyboard (impossible to capitalize or activate the numeric keypad, the indicators don't light up, and the Wi-Fi indicator is also off). I've tried removing the battery, pressing the power button for 30 seconds, and restarting but that doesn’t work; I've also removed and reinserted the RAM sticks and that doesn’t work either. I should mention that my PC runs Windows 10 (originally with Windows 7) and has never had any issues since I got it 4 years ago.
If anyone has a solution, I would be grateful as my computer is very important for my work.

10 réponses

Réponse 1 / 10
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Hello,

Do you have access to the BIOS of the PC at startup?

Tap F2 at startup to access it.
https://www.commentcamarche.net/faq/389-bios-acceder-au-setup-du-bios

Please provide the exact model of your PC to be sure of the key.

After finding a solution, please mark your topic as SOLVED.
Also, giving feedback from your side is always nice towards those who helped you... THANK YOU!!! :-)
6
Tigri7500 Posted messages 99 Status Membre 5
 
Unfortunately, the screen doesn't turn on at all, I can't access anything. My PC is an Asus X70A.
0
Choco
 

Hello, I have a black screen and the 3rd button is not lit. What can I do please?

It's an ASUS

0
MPMP10 Posted messages 46959 Registration date   Status Membre Last intervention   18 830 > Choco
 

Hello,

 What can I do please?

This topic is closed, moreover…, it dates back to 2017, you should create your own request!

https://forums.commentcamarche.net/forum/windows-10-328/new

0
Réponse 2 / 10
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Yes, strange that you can't stop it.

Try holding the power button for up to 1 minute (or longer) to see if it stops.

After finding a solution, remember to mark your topic as SOLVED.
Also, giving feedback from your side is always nice towards those who helped you... THANK YOU!!! :-)
4
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Tigri7500,

So can you turn it off if you insist?

If so, I would have an idea about your breakdown.
0
Tigri7500 Posted messages 99 Status Membre 5 > gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention  
 
I pressed for 2 minutes and 30 seconds with no result. It's really strange.
0
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > Tigri7500 Posted messages 99 Status Membre
 
Without worrying, one could have thought of a graphics chipset problem, so motherboard.

But here I don't quite see ...

What does the hard drive light do?
Another charger to test?
Leave it charging for 30 minutes without using it.
0
Tigri7500 Posted messages 99 Status Membre 5 > gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention  
 
No lights come on except for the charging indicator when I plug the laptop into the mains before starting it, and the light in the shape of a bulb that remains constantly on, apparently. The hard drive light shows no sign of life.
0
Réponse 3 / 10
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
And if you plug in a USB drive, do you hear a little sound?

--------------

There are different Asus X70A models (incomplete number), so I'm not sure if I'm looking at the right one...



If it's indeed this one, I see that you already know how to take it apart a bit.

So remove
the battery,
the charger,
the hard drive
and the BIOS battery (the flat battery like in the image)

Hold the power button for 1 minute

Reinsert the battery then the charger. (not the battery or the hard drive)

Try to start it.
And let me know what it displays (well, hopefully something displays)

After finding a solution, remember to mark your topic as RESOLVED.
Also, giving feedback from your side is always nice for those who helped you ... THANK YOU!!! :-)
1
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Tigri7500, what does it give?

(it's just to see if we would have a "default" display)
0
Tigri7500 Posted messages 99 Status Membre 5 > gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention  
 
I’ll test this when I get home tonight; I’ll keep you posted.
0
Réponse 4 / 10
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
For your RAM:

Without the battery

Have you tried with only one stick (and not just swapping the two) in one slot then the other?
Same with the second one.( alone in one slot then the other)
try to boot after each manipulation.

After finding a solution, remember to mark your topic as RESOLVED.
Also, giving feedback from your side is always nice for those who helped you ... THANK YOU!!! :-)
1
Tigri7500 Posted messages 99 Status Membre 5
 
I will try without the battery for the RAM.
0
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > Tigri7500 Posted messages 99 Status Membre
 
Well, one by one, because it really looks like a RAM issue
(that's why I'm insisting on making sure to do the manipulation correctly)
0
Tigri7500 Posted messages 99 Status Membre 5 > gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention  
 
I just did one after the other by restarting each time to check, but unfortunately nothing changes.
0
Réponse 5 / 10
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
For now, I don't know what else to say...

We're back to a possible motherboard issue

Have you previously had display issues, like a very bright screen or "stripes"?

--
After finding a solution, remember to mark your topic as RESOLVED.
Also, providing feedback on your part is always nice for those who helped you... THANK YOU!!! :-)
1
Tigri7500 Posted messages 99 Status Membre 5
 
No, I have never had any problems with this computer. I'm going to get a quote from a repairman and I'll see if it's worth repairing or not. I'll keep you posted and thank you for the time you spent trying to solve my problem.
0
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
OK

If he tells you that the motherboard is dead (probably too expensive to replace), then the PC is dead, so go ahead and get it.

We will try, as a last resort, a "last chance" trick.
We won’t risk anything since it would end up in the trash otherwise.
0
Réponse 6 / 10
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
> You have absolutely nothing, no Asus logo at the beginning?

> Shine a light on the screen and see if you can see anything.

> Try displaying it on your TV for example.

> Try without the battery.

> Try with one RAM stick in one slot, then the other.
Same with the second stick.

--
After finding a solution, please remember to mark your topic as SOLVED.
Also, giving feedback from your side is always nice for those who helped you... THANK YOU!!! :-)
0
Tigri7500 Posted messages 99 Status Membre 5
 
No, I absolutely have nothing displayed; the screen remains totally black, it doesn't light up. I have already tried all possible combinations with the RAM and I attempted to connect the computer to the TV with an HDMI cable without success. The same goes for the battery; I tried to start it only on AC power with no results.
0
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > Tigri7500 Posted messages 99 Status Membre
 

> Illuminate the screen with a lamp and see if you can spot anything.

It's to check if the backlight is dead.
0
Tigri7500 Posted messages 99 Status Membre 5 > gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention  
 
I just tried with my phone's flashlight, and it doesn't work. What seems strange to me as well is the fact that I can no longer turn it off with the power button; I have to remove the battery to turn it off.
0
Réponse 7 / 10
Tigri7500 Posted messages 99 Status Membre 5
 
I just tried unsuccessfully, I even replaced the BIOS battery with another one I had as a spare and it didn't work. However, I noticed that the fan wasn't working, I'm not sure if that's normal. I'm sending a photo of the PC where I've circled in red the fan that isn't working.
0
Réponse 8 / 10
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
At first you say: the indicator and fan are working normally

Then: What also seems strange to me is that I can no longer turn it off with the power button

Then: No indicators light up except the charging one when I plug the computer into the mains before starting it and the one shaped like a light bulb that apparently stays constantly on

Then: On the other hand, I noticed that the fan wasn't working

In the end, everything contradicts itself.

You can't turn off your PC with power, maybe because it doesn't turn on and that it's not just a display issue.

Reassess the situation.
And provide photos of the indicators that light up at startup and afterwards.
(Go through everything before and make sure that we can clearly see the drawings next to the indicators)
--
After finding a solution, remember to mark your topic as RESOLVED.
Also, giving feedback from your side is always nice towards those who helped you ... THANK YOU!!! :-)
0
Réponse 9 / 10
Tigri7500 Posted messages 99 Status Membre 5
 
I got the computer back, it works again!
The technician told me that the PC had gone into safety mode. So he cleaned the whole PC and changed the thermal paste.
All of that for €45, which seems like a reasonable price to me.
Thank you for your help.
0
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Glad everything is back in order.
You're welcome and thank you for the feedback ;-)
1
Réponse 10 / 10
Tigri7500 Posted messages 99 Status Membre 5
 
I thought the fan was working because there was a noise that I thought was from the fan, but upon opening it, I found out it was not the case. I'm sending the photos.

-1
hello
 

Salut frère.

Je fais face au même problème que toi. Puis-je le réparer à la maison ?

0