Blue Screen - ETD.sys Error Solved

Question

Hello, After my PC performed an update, the Touch Pad of my Lenovo BC590 stopped working, so I went to the Device Manager to see if it was possibly a driver issue, but the pointing device had completely disappeared! Originally, it was a Synaptics product... I came to terms with it and restarted the PC... and then horror, blue screen Windows 10 "Your PC has encountered a problem, we're attempting automatic repair." The file that is being pointed out as the culprit is "ETD.sys," which seems to be related to the touch pad driver. I researched on the web and attempted to follow the steps described in this video: https://www.youtube.com/watch?v=Ff5xzKFZWMY  This did not work, ETD.sys is still the issue and I can't even access safe mode anymore... :s . I'm stuck, which is why I'm asking for advice on how to resolve the problem. The laptop in question is used very little; it is only used to program a bunch of Motorola radios with some old software and applications that are pretty much unobtainable today, which is why I care about it quite a bit.  Thank you in advance for your help :) !    Configuration: Windows 10 Home / Firefox 55.0

Malekal_morte- · Accepted Answer

Hi,  Start with the advanced system recovery options using method 1 from this page: Windows Advanced Recovery Options. The idea is to restart to the page where it asks for the password, with the icon at the bottom right, while holding down the shift key.  If you do NOT reach the window where Windows asks for passwords, due to a blockage or crash beforehand... Turn off the computer twice during the Windows loading. It will enter repair mode, which will also give access to the advanced system recovery options. (If starting on the advanced recovery options is impossible, you need to create a USB drive to boot from; you have a link on the previous page for that).  From Troubleshoot, you can then attempt: - to run a system restore to revert to a previous configuration of Windows - From the settings menu, restart Windows and go into safe mode, from there you can uninstall a problem application like your antivirus - Reset Windows 10 (this keeps your data but removes the applications).   -- Please press any key to continue the disinfection...

Malekal_morte- · Answer

From the advanced options, you can perform a system restore.  Otherwise, you can do it in safe mode:  Try a Windows system restore that allows you to return to a previous restore point (if available) in order to regain a functional Windows. => https://www.malekal.com/restauration-systeme-windows/ => https://www.commentcamarche.net/informatique/windows/147-restaurer-windows-avec-les-points-de-restauration/  To do this:  On your keyboard, press the Windows key + R type rstrui.exe and OK. Follow the prompts.  ~~   If nothing works, you need to use an installation media.  From another computer: - Download the Windows 10 installation ISO: https://www.microsoft.com/fr-fr/software-download/windows10 - Prepare an installation media on a USB flash drive or DVD by following the steps in the Media Creation Tool.  On the "sick" computer: - Boot from it by modifying the boot sequence and indicating the USB flash drive or DVD: How to boot the computer from a USB flash drive If the USB drive doesn't work, try recreating it with Rufus: how to download Rufus - see this tutorial for details: how to create a Windows installation USB flash drive - Go to repair computer - Advanced options and reset Windows.  If it gets stuck or is impossible. Restart again from the USB drive or DVD.  Go to install Windows and follow the prompts to reinstall Windows. - Follow the prompts to install Windows 10. - Choose custom as the installation type. - Proceed with the installation on this partition. Select the main partition. The installer will tell you that Windows is already present and offers to move it. Make sure not to format.  Your user data will be copied into a subfolder of https://www.malekal.com/le-dossier-windows-old/.  Once Windows is installed, I recommend following these tips to properly configure and use Windows: Tips after reinstalling Windows.   Please press any key to continue the disinfection...

TTdu15 · Answer

Well okay, So first of all, the restore function doesn’t work because there’s no restore point available according to the utility.  Secondly, I’m not logged in at any point because Windows doesn’t boot, I go straight to the Stop Code telling me that it’s ETD.sys causing the mess.  Thirdly, safe mode is utterly useless because it doesn’t boot either, I end up at the same BSOD as in normal startup. I only have the command prompt option that works normally.  Fourthly, I really don’t want to reinstall Windows because I’ll lose all the software that I won’t be able to recover, some of which are paid, no less. Following your method with the installation media, will I lose all the software installed on the machine?  And is there no more suitable solution for this ETD.sys that is causing issues? Apparently, other people have encountered this problem (hence the disabling of the Elan service with msconfig), but that doesn’t work for me...

Blue Screen - ETD.sys Error

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