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My game Dead by Daylight crashes at launch.

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Abdel7334 Posted messages 46 Status Member -  
Abdel7334 Posted messages 46 Status Member -
Hi, today I bought Dead by Daylight on Steam. After downloading, I launch the game and then after the message "press any key to continue the game," the game freezes and remains on a black screen, then shows me an error message:

Fatal error: [File:D:\Jenkins\workspace\DBD_1.5.2\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 176]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

KERNELBASE {0x0000000000000000} + 229660 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8116813 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 7849642 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 7765512 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 10979329 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 10981574 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 10830778 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 10941476 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11814655 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 24310625 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11858992 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11847841 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 7155258 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 7155501 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11861366 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11861512 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8113527 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8072108 bytes
kernel32 {0x0000000000000000} + 5758 bytes
ntdll {0x0000000000000000} + 144641 bytes

1 answer

  1.
    Djo La Force Posted messages 22035 Status Contributor 1 839
     
    Hi

    It looks like a big DX 11 issue...

    What configuration do you have?

    --
    The Force is like computers, its actions are unpredictable.
    -1
    1. Abdel7334 Posted messages 46 Status Member
       
      I have an Intel Core i5, with an AMD Radeon 7670HD graphics card, 2.6 GHz and a 64-bit operating system, and for those who have DX11, I don't know what it is, I've heard about it briefly.
      0
    2. Djo La Force Posted messages 22035 Status Contributor 1 839
       
      Well, logically the card supports DirectX 11

      It's the API that manages the display of games, sound, etc...

      Try reinstalling it, you never know, otherwise, do a verification of the game files in Steam.
      0
    3. Abdel7334 Posted messages 46 Status Member
       
      I already checked the files on Steam and tried reinstalling/uninstalling, but it didn't change anything. Do you think I should download something like Unreal Engine or DirectX?
      0
    4. Djo La Force Posted messages 22035 Status Contributor 1 839
       
      Unreal Engine is integrated into the game...

      DX 11 yes, that would be a good idea.
      0
    5. Abdel7334 Posted messages 46 Status Member
       
      I am diagnosing DX11
      Otherwise, do you know where the problem might come from?
      0