Wi-Fi connection blocked due to CCleaner / AdwCleaner

hello

can you post the Adwcleaner report via cjoint

the report is located in C:\Adwcleaner\Adwcleaner SO

https://www.commentcamarche.net/faq/29493-utiliser-cjoint-pour-heberger-des-fichiers

see you

the radiation level is higher at the unemployment office than at Chernobyl

re

ok, waiting for your response

PS: I modified my message to specify where the Adwcleaner report is located

@+

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the radiation level is higher at the employment center than at Chernobyl

Hello

I did a computer clean-up last night using CCleaner and AdwCleaner

for using AdwCleaner, it’s a search report, you did not delete what it found

for CCleaner, did you click on "registry" and delete the "errors" it found?

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the radiation level is higher at Pôle Emploi than at Chernobyl

re

I still needed to restart the computer after AdwCleaner, the report is S0, the one you asked me for

ok, see if you have the CO report from AdwCleaner and post it

No, I didn't use the registry tab of CCleaner

ok, don't use it on W10

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the radiation level is higher at the unemployment office than in Chernobyl

re

no worries for the help

when you have the PC "at hand", right-click on the network icon and then click on "troubleshoot" and check the message(s) that will be provided

@ tomorrow

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the radiation level is higher at the employment agency than at Chernobyl

hello

the Windows diagnostics indicates that there may be issues with the Ethernet and Wi-Fi card drivers

where do you see this in the report?

the connection (Ethernet or Wi-Fi) still isn’t working?

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the radiation level is higher at the unemployment office than at Chernobyl

The computer is an HP Pavilion 17

look under/on the back of the PC, you have the complete reference

if not, shut down the PC normally and remove the battery

PS: unplug it from the power outlet

look in the "compartment" of the battery, you will see the model

catch you later
the radiation level is higher at the employment office than at Chernobyl

Hello

Okay, download this Ethernet driver to your desktop click here

Run as administrator (right-click)

Restart the PC and let me know how it goes
==========================

Give me the Wi-Fi driver ID

https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique

See you

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The radiation level is higher at the unemployment office than at Chernobyl.

I ran the driver without changing any settings (it repaired and did not install)
The connection still doesn't work (Ethernet or Wi-Fi)

I performed the command ipconfig /all and here are the results


It’s surprising that the Ethernet card and the wireless network connection do not appear

Here is the Wi-Fi device identifier

PCI\VEN_14E4&DEV_4365&SUBSYS_2230103C&REV_01

Thank you again for your help and your investment

Surprising that the Ethernet card and the wireless network connection do not appear

Go to Device Manager, click on "View" and then on "Show hidden devices"

Check what you have in network adapters

If you see your Ethernet and Wi-Fi card, right-click on it and select "Enable"

For your PC's Wi-Fi driver, download this driver to your desktop click here

Run it as an administrator (right-click)

Let me know how it goes

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The radiation level is higher at the unemployment office than at Chernobyl.

Hello

The Broadcom Wi-Fi card and the ethernet card are present without displaying hidden devices, and both are activated, just like the activated hidden devices

Okay, and these two?

Microsoft Kernel Debug Network Adapter
Microsoft Virtual Wi-Fi Miniport Adapter #2

See you

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the radiation level is higher at the unemployment office than at Chernobyl

The 2 hidden devices are enabled; should I try to update their driver?

The 2 hidden devices are activated, should I try to update their driver?

Yes, you can

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the radiation level is higher at the employment office than in Chernobyl

The devices are up to date, I don't see where the problem is coming from, I think I'll format to start from scratch.

The devices are up to date, I don't see where the problem comes from, I think I'll format to start from scratch.

It might be a bit "strong" as a solution.

1) Check if you have a restore point from a date before your issue.

2) Back up the drivers you have downloaded on a USB stick (Ethernet and Wi-Fi).

For Ethernet, it's in this message >> https://forums.commentcamarche.net/forum/affich-34592407-connexion-wi-fi-bloque-a-cause-de-ccleaner-adwcleaner#18

For Wi-Fi, it's in this message >> https://forums.commentcamarche.net/forum/affich-34592407-connexion-wi-fi-bloque-a-cause-de-ccleaner-adwcleaner#20

Let me know if you have a "valid" restore point and when you have backed up the drivers.

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The radiation level is higher at the unemployment office than at Chernobyl.

I have a disk named RECOVERY on the computer

Does it contain the entire system + the necessary drivers?
I must not lose any files during restoration; is this method recommended?

I have a disk named RECOVERY on the computer
Does it contain the entire system + necessary drivers?

Yes, the "Recovery" partition will restore the PC to factory settings, meaning it will be like when you bought it

As a result, you will lose your data (files, etc...)

I must not lose any files during the restoration; is this method recommended?

The system restore "does not affect your files"

PS: do you have a restore point from before your issue?

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The radiation level is higher at the unemployment office than at Chernobyl.

Pour savoir si vous possédez un point de restauration avec sa date, vous pouvez suivre ces étapes :

1. **Ouvrir le Panneau de configuration** : Cliquez sur le bouton Démarrer, puis recherchez et ouvrez le Panneau de configuration.

2. **Accéder aux Options de récupération** : Dans le Panneau de configuration, recherchez "Système" et ouvrez-le, puis cliquez sur "Protection du système" sur le côté gauche.

3. **Vérifier les points de restauration** : Dans l'onglet "Protection du système", vous verrez une section qui montre les disques protégés. Sélectionnez le disque et cliquez sur "Configurer", puis sur "Restaurer le système".

4. **Choisir un point de restauration** : Lorsque vous lancez la restauration du système, une nouvelle fenêtre s’ouvre vous permettant de choisir un point de restauration. Vous pouvez voir une liste des points de restauration disponibles avec leurs dates.

Cela vous permettra de déterminer si vous avez des points de restauration et les dates qui leur sont associées.

Hello

How can I find out if I have a restore point with its date?

Do you remember the date?

You check in the system restore if you have a restore point that dates back before your problem

See you later

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The radiation level is higher at the unemployment office than at Chernobyl

re

check in the device manager if you have any ? or yellow /!\

also give me the full reference of the PC (brand, model)

I know that the PC is running W10 64 bits

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the radiation level is higher at the unemployment office than at Chernobyl