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Unable to access the Internet despite being connected

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Kilimity -  
Kilimity2 Posted messages 13 Status Member -
Hello everyone,

I’m posting again because I haven’t been able to find a solution to my problem.

Since yesterday I have an Internet connection but I can't access any browser (Mozilla, Chrome, Explorer) and updates aren’t occurring either.

However, I do have an Internet connection. I tried several things yesterday in the Control Panel but nothing works and in IP config it says that my media is disconnected, but when I ping, I can still reach something.

I uninstalled and reinstalled the drivers for my network card.

There’s also no issue with my box since I'm connected via Wi-Fi with my phone...

In short, I don’t understand anything, so I’m ready to follow your instructions ^^

My setup
Windows 10
Broadcom 4312 802.11b/g/n network card
64-bit operating system
Wi-Fi connection with Bbox
I don’t know if you need any more information.

Please be kind to me, I understand quickly, but I need things explained thoroughly :p

Thanks in advance to everyone for your help.
(I hope I didn’t mess up in the wrong section :D)

10 answers

  2.
    Kilimity2 Posted messages 13 Status Member 9
     
    I will enjoy my PC tonight, tomorrow I'll rest and take the opportunity to take care of Ethernet :p
    You might see me again ^^
    5
  3. Kilimity2 Posted messages 13 Status Member 9
     
    Thank you for the link but I have already done all those steps, I did them again just in case but nothing works, I still can't access the internet.
    My connection shows no issues, it is connected as usual. When I open a browser, I get the normal startup page but when I perform a search, it just spins and nothing opens.
    4
  4. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 157
     
    Hi

    Let's first check your setup:

    Press and hold the Windows key, press R, and release both

    Type (or copy/paste to avoid typing errors) into the dialog box that opened

    cmd /k ipconfig/all > int.txt & notepad int.txt

    Then click OK

    Copy/paste what appears on the screen into your next response

    (If you don't have Internet access on the problematic PC, save the report displayed in Notepad onto a USB drive and transfer it using that drive to the PC with which you visit the forum)

    --
    3
  7. Kilimity2 Posted messages 13 Status Member 9
     
    Unfortunately, I'm not going to make it easy for you; no restore points have been saved, so I can't do that manipulation :'(
    I'm currently trying to delete my Wi-Fi connection and recreate one, and to see if I can connect via Ethernet (haven't tested yet because I lost the cable...)
    0
  8. Kilimity2 Posted messages 13 Status Member 9
     
    In any case, whether Ethernet or Wi-Fi, it tells me no valid IP configuration...
    0
  9. Kilimity2 Posted messages 13 Status Member 9
     
    Here is my config

    Windows IP Configuration

    Host Name . . . . . . . . . . : LittlAl-PC
    Primary DNS Suffix . . . . . . :
    Node Type . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . : No
    WINS Proxy Enabled. . . . . . . : No
    DNS Suffix Search List : lan

    Wireless Network Adapter Local Area Connection* 12:

    Media State. . . . . . . . . . . : Media disconnected
    DNS Suffix . . . . . . . . . . . :
    Description. . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter #2
    Physical Address . . . . . . . . : 78-E4-00-FC-E7-3E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled. . . . : Yes

    Ethernet Adapter Ethernet:

    DNS Suffix . . . . . . . . . . . :
    Description. . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address . . . . . . . . : 90-FB-A6-A3-F3-8F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled. . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::1171:21bf:5b7e:a0f1%8(preferred)
    IPv4 Autoconfiguration Address . . : 169.254.160.241(preferred)
    Subnet Mask. . . . . . . . . . . . : 255.255.0.0
    Default Gateway. . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 143719334
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-AE-C2-39-90-FB-A6-A3-F3-8F
    DNS Servers. . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless Network Adapter Wi-Fi:

    DNS Suffix . . . . . . . . . . . : lan
    Description. . . . . . . . . . . . : Wi-Fi Card 802.11b/g/n (project) 1x1 4313GN Broadcom
    Physical Address . . . . . . . . : 78-E4-00-FC-E7-3E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled. . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a5bd:b5eb:57d7:333%19(preferred)
    IPv4 Address. . . . . . . . . . . . : 192.168.1.23(preferred)
    Subnet Mask. . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . . : Sunday, May 14, 2017 6:58:53 PM
    Lease Expires. . . . . . . . . . . . : Monday, May 15, 2017 6:58:53 PM
    Default Gateway. . . . . . . . . . : 192.168.1.254
    DHCP Server. . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 326689792
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-AE-C2-39-90-FB-A6-A3-F3-8F
    DNS Servers. . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet Adapter Bluetooth Network Connection 2:

    Media State. . . . . . . . . . . . : Media disconnected
    DNS Suffix . . . . . . . . . . . :
    Description. . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address . . . . . . . . : 70-F3-95-23-0F-42
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled. . . . : Yes

    In the meantime, I will do a bit more cleaning on the PC to see if there’s anything hidden that might be blocking ^^
    0
    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 157
       
      Unplug the Ethernet cable (you have both connections active) and restart the PC.
      0
    2. Kilimity2 Posted messages 13 Status Member 9
       
      Done but no change, I just plugged in the cable to do a test.

      I'm losing hope!!!
      0
    3. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 157
       
      ``` post an ipconfig /all

      Then

      Windows key + X key
      A key

      A Command Prompt (black window) appears


      Type these commands, pressing “enter” on the keyboard after each:

      ipconfig /flushdns

      netsh winsock reset

      netsh winhttp reset proxy

      netsh winhttp reset tracing

      netsh winsock reset catalog

      netsh int ipv4 reset catalog

      netsh int ipv6 reset catalog

      netsh int ip reset

      Restart the PC

      Finally, if it’s still not better and if you’re using Avast, uninstall it and restart the PC (it’s causing problems right now) ```
      0
    4. Kilimity2 Posted messages 13 Status Member 9 > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
       
      I've already done all these steps, but I'll do them again just to be sure. I'll take care of it tonight when I get home from work.
      0
    5. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 157
       
      In administrator mode and including uninstalling Avast?
      0
  10. brupala Posted messages 111128 Registration date   Status Member Last intervention   14 439
     
    Hi,
    on your ipconfig/all,
    you do have an active and correct configuration for wifi, but not for ethernet. If I understand correctly, your first issue is with wifi.
    Is the ethernet through a direct cable?
    If you ping 8.8.8.8 with your wifi connection active, does it work or not?
    What is this wifi card:
    Wi-Fi Cardÿ802.11b/g/n (project)
    The MAC address 78-E4-00-FC-E7-3E indicates the (very) generalist Chinese manufacturer Foxconn.

    And... there you go!
    0
    1. Kilimity2 Posted messages 13 Status Member 9
       
      You just spoke Chinese to me!! Haha I'm testing the ping 8.8.8.8 on my way home from work tonight ^^
      0
    2. Kilimity2 Posted messages 13 Status Member 9
       
      Yes, I had plugged a cable directly from the box but it doesn't work either. But I mainly want the Wi-Fi to work :(
      0
  11. Kilimity2 Posted messages 13 Status Member 9
     
    Ohhh magic, I uninstalled Avast, removed my network card and reinstalled everything, and miracle, it works again!!! A huge thank you to everyone who helped me and took the time to look for solutions xD

    And a special thanks to my savior kaumune for his stroke of genius :p
    0
    1. brupala Posted messages 111128 Registration date   Status Member Last intervention   14 439
       
      :-)
      it's just that it wasn't your network card...
      Otherwise,
      the ethernet connection?
      0
    2. Kilimity2 Posted messages 13 Status Member 9
       
      No, I think it was something that was blocking the connection (acting like an expert lol)
      I've never used an Ethernet connection and since the Wi-Fi is back, I haven't tested the Ethernet :/
      0
      1. brupala Posted messages 111128 Registration date   Status Member Last intervention   14 439 > Kilimity2 Posted messages 13 Status Member
         
        OK,
        that explains it,
        but try to get Ethernet working anyway, it might come in handy sooner or later.
        0