Photosmart 5510 Printer Issue
mariethéj
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Sergio39 Posted messages 5315 Registration date Status Contributeur Last intervention -
Sergio39 Posted messages 5315 Registration date Status Contributeur Last intervention -
Since I changed my ink cartridges, I no longer have access to the start menu
the screen displays:
HP authentic cartridge
genuine HP ink cartridges installed
then I have a fuchsia square, a blue arrow, and OK in blue but nothing responds and the wireless button flashes red. The printer is completely stuck. I uninstalled it from the computer and now I can't do anything since I don't have any access to the wireless button at all.
the screen displays:
HP authentic cartridge
genuine HP ink cartridges installed
then I have a fuchsia square, a blue arrow, and OK in blue but nothing responds and the wireless button flashes red. The printer is completely stuck. I uninstalled it from the computer and now I can't do anything since I don't have any access to the wireless button at all.
1 réponse
Hello,
I found a message and I'm reporting its content to you (WARNING what follows is a copy/paste and I did not write it)
So, I quote:
Try this
1 - Without turning off the printer, unplug the USB cable from the back of the device.
2 - Next, remove the cartridges.
3 - Wait until the following message appears on the printer's control panel: "insert cartridges."
4 - Unplug the power cord from the back of the printer.
5 - Wait 60 seconds
6 - Now, reconnect the power cord to the back of the printer. If it doesn't turn on by itself, press the power button ( ) to turn it on.
7 - Insert the cartridges and close any open door of the printer.
8 - If you are prompted to print an alignment page, do so.
9 - Finally, reconnect the USB cable and test... (end of quote)
There you go, try this solution first
Have a nice day
--
Don't forget to mark your post as "resolved" once the issue is fixed. Thank you
I found a message and I'm reporting its content to you (WARNING what follows is a copy/paste and I did not write it)
So, I quote:
Try this
1 - Without turning off the printer, unplug the USB cable from the back of the device.
2 - Next, remove the cartridges.
3 - Wait until the following message appears on the printer's control panel: "insert cartridges."
4 - Unplug the power cord from the back of the printer.
5 - Wait 60 seconds
6 - Now, reconnect the power cord to the back of the printer. If it doesn't turn on by itself, press the power button ( ) to turn it on.
7 - Insert the cartridges and close any open door of the printer.
8 - If you are prompted to print an alignment page, do so.
9 - Finally, reconnect the USB cable and test... (end of quote)
There you go, try this solution first
Have a nice day
--
Don't forget to mark your post as "resolved" once the issue is fixed. Thank you