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Photosmart 5510 Printer Issue

mariethéj -  
Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   -
Since I changed my ink cartridges, I no longer have access to the start menu
the screen displays:
HP authentic cartridge

genuine HP ink cartridges installed

then I have a fuchsia square, a blue arrow, and OK in blue but nothing responds and the wireless button flashes red. The printer is completely stuck. I uninstalled it from the computer and now I can't do anything since I don't have any access to the wireless button at all.

1 answer

  1.
    Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Hello,
    I found a message and I'm reporting its content to you (WARNING what follows is a copy/paste and I did not write it)
    So, I quote:
    Try this

    1 - Without turning off the printer, unplug the USB cable from the back of the device.

    2 - Next, remove the cartridges.

    3 - Wait until the following message appears on the printer's control panel: "insert cartridges."

    4 - Unplug the power cord from the back of the printer.

    5 - Wait 60 seconds

    6 - Now, reconnect the power cord to the back of the printer. If it doesn't turn on by itself, press the power button ( ) to turn it on.

    7 - Insert the cartridges and close any open door of the printer.

    8 - If you are prompted to print an alignment page, do so.

    9 - Finally, reconnect the USB cable and test... (end of quote)

    There you go, try this solution first
    Have a nice day

    --
    Don't forget to mark your post as "resolved" once the issue is fixed. Thank you
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