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Inactive printer

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daguetluron -  
 Anonymous user -
Hello,
All of a sudden, my HP Photosmart 5520 printer is no longer printing xord and ppt files, but it does print test pages; in the management section, it says: inactive.
Can you help me, please?
Thank you
daguetluron

Configuration: Windows / Chrome 51.0.2704.79

3 answers

  1. Anonymous user
     
    Have you tried reinstalling the printer and resetting the printer?

    Best regards

    --
    "If Windows starts correctly, it means that the errors have crashed or the viruses have installed incorrectly..."
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