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Printer Status Not Available

atout1 Posted messages 236 Status Member -  
atout1 Posted messages 236 Status Member -
Good evening, everyone

when I try to print I get this error message "Printer status not available"
printer type phaser 5500N

how can I resolve this issue? Thank you in advance

Have a good evening

Configuration: Windows XP / Firefox 3.6.12

1 answer

  1.
    ricco114 Posted messages 5941 Status Member 792
     
    Good evening,
    check in the control panel if it is present at first
    Eric
    2
    1. atout1 Posted messages 236 Status Member
       
      yes it is presented
      0
    2. ricco114 Posted messages 5941 Status Member 792
       
      Is it properly installed by default?
      0
    3. atout1 Posted messages 236 Status Member
       
      No, it is not the default; it is a remote printer on a network.
      0
    4. ricco114 Posted messages 5941 Status Member 792
       
      ok, is the pilot present?
      0
    5. atout1 Posted messages 236 Status Member
       
      Yes, in fact, there are 4 of us in the same office, and there is one person who can print, while the others have the same error..

      I found a solution: I shared the printer from this person’s computer, and now the others can print by choosing the same printer that he shared..
      0