View original (French)

Problem launching Age of Empires 3 (Direct 3D)

Sim -  
 Sim -
Hello,
When I try to launch Age of Empires 3 (on Windows 7 Pro), I get an error message saying "Direct 3D initialization failure," and the game does not start.
A little clarification: when I go to "DX diag" in "display," it only shows "n/a" under "devices" (except for the display mode), "unknown" under "drivers," and "not available" under "Direct X features" (especially for Direct 3D). Is this normal?
I hope you can help me; it’s frustrating to buy a game and have it not work! (Especially since that’s all we ask of it for the price it costs!)

Configuration: Windows 7 / Firefox 43.0

4 answers

  1. Sim
     
    That's good, it's working!
    Well, thanks a lot, all it took was to uninstall AMD Radeon properly and then reinstall it.
    This forum is great!
    3
  2. Djo La Force Posted messages 22035 Status Contributor 1 839
     
    Hello

    Uh, have you installed your drivers? And what is your setup?

    --
    The Force is like computers, its actions are unexpected.
    0
  3. Sim
     
    Well... I installed Direct X but it's not in the list of programs and features, is that normal? As for the configuration, I'm sorry but I'm not very knowledgeable about computers, what does that mean?
    0
    1. Djo La Force Posted messages 22035 Status Contributor 1 839
       
      Copy what the Speccy software tells you here (you share the photo).

      And you need the motherboard and graphics card drivers, otherwise the hardware is not managed.
      0
  4. Sim
     
    Operating System
    Windows 7 Professional 64-bit SP1
    Processor
    AMD E-450
    Technology 40nm
    RAM
    4.00 GB DDR3 @ 532 MHz (7-7-7-20)
    Motherboard
    Acer Aspire X1430 (CPU 1) 68 °C
    Graphics
    Standard Monitor (1400x1050@1Hz)
    16 MB ATI AMD Radeon HD 6450 (Sapphire/PCPartner)
    Storage
    931GB Western Digital WDC WD10 EADX-22TDHB0 SATA Disk Device (SATA) 47 °C
    Optical Drives
    ATAPI DVD A DH16ABSH SATA CdRom Device
    Audio
    Realtek High Definition Audio

    Otherwise in graphics:

    Graphics
    Screen
    Name Standard Monitor on
    Current Resolution 1400x1050 pixels
    Working Resolution 1400x1010 pixels
    Status Active, Primary
    Width of screen 1400
    Height of screen 1050
    Dots per inch of screen 32 bits per pixel
    Screen Frequency 1 Hz
    Device \\.\DISPLAY1
    ATI AMD Radeon HD 6450
    Manufacturer ATI
    Model AMD Radeon HD 6450
    Graphics Card Caicos
    Device ID 1002-6779
    Sub-vendor Sapphire/PCPartner (174B)
    Series Radeon HD 6k
    Current Performance Level Level 0
    Die Size 67 mm²
    Release Date Apr 19, 2011
    DirectX Support 11.0
    Shader Model DirectX 5.0
    OpenGL Support 4.2
    Graphics Card Clock 0.0 MHz
    Driver Version 15.201.2001.0
    BIOS Version 01.00
    ROPs 4
    Shaders 160 unified
    Memory Type GDDR5
    Memory 16 MB
    Bus Size 32x2 (64 bit)
    Noise Level Silent
    Max Power Draw 27 Watts
    Number of performance levels: 1
    Level 1 - "Perf Level 0"
    0
    1. Djo La Force Posted messages 22035 Status Contributor 1 839
       
      Yeah, that's weird indeed. Reinstall DirectX.
      0
    2. Sim
       
      So also, when I go to Device Manager, hardware, and click on properties of the graphics card (AMD Radeon 6450 HD), I have a note:

      "Windows cannot verify the digital signature of the drivers required for this device. It is possible that a recent hardware or software change has installed a damaged or incorrectly signed file, or that it is malware from an unknown source. (Code 52)"

      I already reinstalled Direct X yesterday, but it didn’t change anything...
      0
    3. Djo La Force Posted messages 22035 Status Contributor 1 839
       
      Ah... Well, you need to completely uninstall the graphics card drivers with this:

      http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

      And reinstall them. If it doesn't work with the latest ones, take the latest WHQL from the AMD website.
      0