Internal hard drive not recognized... Solution?
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gregory69700
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RayzorXXZ Posted messages 59 Status Membre -
RayzorXXZ Posted messages 59 Status Membre -
Hello,
I received a new 4TB internal Toshiba hard drive today, along with a USB dock to be able to "transport" or use the drive wherever I want (for me, it serves as a sort of NAS). Anyway,
When I insert the drive into the dock, on Windows 10, it is identified as "Removable Disk 1 (E:)", but it indicates "no media".
I then tested by connecting the hard drive directly to my motherboard via SATA... And it's not even recognized in the BIOS ("SATA port 2 not present"), and therefore, probably not recognized in Windows 10.
My question is very simple: is there a solution to this problem? Does this issue sound familiar to you? If not, if you think the hard drive is dead (which I also think), I won't waste any more time and I'll return the product first thing tomorrow.
That's it, thank you for reading everything, and I hope someone can answer this question. Best regards.
I received a new 4TB internal Toshiba hard drive today, along with a USB dock to be able to "transport" or use the drive wherever I want (for me, it serves as a sort of NAS). Anyway,
When I insert the drive into the dock, on Windows 10, it is identified as "Removable Disk 1 (E:)", but it indicates "no media".
I then tested by connecting the hard drive directly to my motherboard via SATA... And it's not even recognized in the BIOS ("SATA port 2 not present"), and therefore, probably not recognized in Windows 10.
My question is very simple: is there a solution to this problem? Does this issue sound familiar to you? If not, if you think the hard drive is dead (which I also think), I won't waste any more time and I'll return the product first thing tomorrow.
That's it, thank you for reading everything, and I hope someone can answer this question. Best regards.
2 réponses
Hello,
1. There are five main reasons why the BIOS may not detect the presence of an internal hard drive. These reasons are as follows:
The data cable is defective.
The drive is not powered (no rotation).
The jumper settings on the drive are incorrect.
The capacity of the hard drive is too high for the BIOS to support.
The hard drive is defective. OR: Faulty data cable
The BIOS will not detect the hard drive if the data cable is damaged or if the connection is incorrect. The simplest way to test a cable is to replace it with another cable. If the problem persists, the cable was not the cause of the issue. For ATA drives, Seagate recommends using UDMA cables with a maximum length of 18 inches. UDMA cables have color codes that require specific orientations when connecting. The blue connector always connects to the motherboard. The middle gray connector is used for Slave devices. The black connector is used for the Master device.
Photo of an Ultra ATA data cable.
For SATA cables, Seagate recommends using cables longer than 12 inches but less than 39.37 inches (1 meter). For more information, please refer to Article ID: 182453 (in English).
Always inspect the motherboard and the hard drive for bent connections or misaligned pins. Bending, crimping, pinching, or crushing the data cables can cause breaks in the cables inside the insulation while leaving the outside appearing normal. When in doubt, replace the data cable.
The drive is not powered (no rotation)
If the drive is not powered or if the power level is incorrect (12 V), the drive will not spin. To determine if this explains why the BIOS does not detect the hard drive, follow these steps.
Turn off the system, open the computer case, and disconnect the data cable only from the hard drive. This way, no "power-saving" commands can be sent to the drive.
Turn on the system. Check if the hard drive spins. By touching the side of the drive, you should feel a slight vibration. If you do not hear or feel the hard drive spinning, check that the drive is powered.
In some cases, it is necessary to remove the drive from the system and hold it physically in your hands. It is very difficult to observe the drive when mounted due to system vibrations and fans being too loud.
If you remove the hard drive, it is necessary to use an anti-static wrist strap. Do not hot-plug the drive. Hold it in your hand, connect the power cable, and then turn on the system.
If the drive is powered and spins, proceed to the next step. If the drive does not spin, please visit the warranty information page.
The jumper settings on the drive are incorrect
It is recommended that all Seagate ATA hard drives that support the Cable Select jumper setting be configured as Cable Select. If your computer was built before October 1998 and does not support UDMA 66 or higher, you will likely need to use the master/slave jumper setting.
When using the Cable Select jumper setting on your ATA hard drive, all devices connected to the UDMA cable must also use Cable Select. The cable determines the master/slave position when Cable Select is used. The black connector on the cable always detects the device as master. The gray connector on the cable always detects the device as slave. Please refer to Answer ID: 196299 for more information.
If you have a SATA 3.0 Gb/sec drive that is not detected by your SATA 1.5 Gb/sec controller or is causing your system to hang when connected to the SATA 1.5 Gb/sec controller, you may need to set the jumper on the drive to 3.0 Gb/sec to slow it down to 1.5 Gb/sec so that the system can correctly recognize it. For more information on how to change the transfer rate of the SATA drive, refer to Answer ID: 193775 (in English).
The capacity of the hard drive (ATA only) is too high for the BIOS to support
Image This procedure only applies to ATA hard drives, SATA controllers have no problem detecting large capacity drives in SATA.
Computer systems built before October 1998 typically hang when automatically detecting high-capacity hard drives at system startup.
Known BIOS capacity limits are 528 MB, 2.1 GB, 8.4 GB, 32 GB, and 128 GB. There are several solutions to work around BIOS capacity issues. Disconnect the ATA power cables before entering the BIOS to prevent the system from hanging.
Image The following steps allow older systems to access large capacity drives; however, you will not see the total capacity of this drive. To allow your system to recognize the total capacity of the hard drive, it is recommended to update your system's BIOS or purchase a PCI ATA controller card.
To resolve these issues, proceed with the following steps:
Restart and access the system BIOS to set the parameters manually. Usually, press the F2, F1, or Del key at system startup. When you first turn on your computer, watch the screen for a message indicating which key to use to access the BIOS.
Set the BIOS parameters for the drive to "None" or "Off" (no Autodetection).
Save the configuration settings and exit the BIOS. Turn off the system.
Reconnect the power and data cables, boot the system with the SeaTools for DOS CD or floppy disk.
When the system starts with SeaTools, press C to set the capacity of the drives.
If you do not know the maximum capacity that your system's BIOS accepts, press S to set the maximum to 32 GB, which is a common limit on older systems. If you do not know the maximum, you can press M and then set the limit manually.
Once you have changed the drive capacity and SeaTools for DOS accepts it, completely power off your system to clear any information in the cache memory. If you simply restart without completely shutting off the computer, the size change for the drive may be lost.
Boot the system, enter the BIOS, and set the drive parameters to "Autodetect."
Save the new configuration settings and reboot the system from your operating system CD. Perform the normal installation procedure.
Alternative Settings: Steps 1 and 2 above may not work on some BIOS versions. You will see this if the system hangs constantly at startup or if SeaTools for DOS still cannot detect the drive after the BIOS has been set to NONE.
Try setting the drive parameters by user (User) with settings of 1024 cylinders, 16 heads, and 63 sectors.
Set LBA to Normal, Normal, or Disabled; Write preComp (WpCom) and Landing Zone (LZ) settings can be set to zero.
Save the configuration settings and exit the BIOS. Turn off the system.
Reconnect the ATA power and data cables, turn on the system. Boot from your operating system installation CD and run the installation.
If SeaTools for DOS does not detect the drive and you have followed all the above troubleshooting steps, you may need to contact the manufacturer of your motherboard for a BIOS update or purchase a PCI Ultra ATA adapter card.
The hard drive is defective
If after all these checks and procedures have been performed, you still cannot install the drive or the operating system, it is recommended to run the SeaTools for DOS diagnostic utility to determine if the drive is defective. If SeaTools for DOS reports an error code, please refer to the warranty information page.
1. There are five main reasons why the BIOS may not detect the presence of an internal hard drive. These reasons are as follows:
The data cable is defective.
The drive is not powered (no rotation).
The jumper settings on the drive are incorrect.
The capacity of the hard drive is too high for the BIOS to support.
The hard drive is defective. OR: Faulty data cable
The BIOS will not detect the hard drive if the data cable is damaged or if the connection is incorrect. The simplest way to test a cable is to replace it with another cable. If the problem persists, the cable was not the cause of the issue. For ATA drives, Seagate recommends using UDMA cables with a maximum length of 18 inches. UDMA cables have color codes that require specific orientations when connecting. The blue connector always connects to the motherboard. The middle gray connector is used for Slave devices. The black connector is used for the Master device.
Photo of an Ultra ATA data cable.
For SATA cables, Seagate recommends using cables longer than 12 inches but less than 39.37 inches (1 meter). For more information, please refer to Article ID: 182453 (in English).
Always inspect the motherboard and the hard drive for bent connections or misaligned pins. Bending, crimping, pinching, or crushing the data cables can cause breaks in the cables inside the insulation while leaving the outside appearing normal. When in doubt, replace the data cable.
The drive is not powered (no rotation)
If the drive is not powered or if the power level is incorrect (12 V), the drive will not spin. To determine if this explains why the BIOS does not detect the hard drive, follow these steps.
Turn off the system, open the computer case, and disconnect the data cable only from the hard drive. This way, no "power-saving" commands can be sent to the drive.
Turn on the system. Check if the hard drive spins. By touching the side of the drive, you should feel a slight vibration. If you do not hear or feel the hard drive spinning, check that the drive is powered.
In some cases, it is necessary to remove the drive from the system and hold it physically in your hands. It is very difficult to observe the drive when mounted due to system vibrations and fans being too loud.
If you remove the hard drive, it is necessary to use an anti-static wrist strap. Do not hot-plug the drive. Hold it in your hand, connect the power cable, and then turn on the system.
If the drive is powered and spins, proceed to the next step. If the drive does not spin, please visit the warranty information page.
The jumper settings on the drive are incorrect
It is recommended that all Seagate ATA hard drives that support the Cable Select jumper setting be configured as Cable Select. If your computer was built before October 1998 and does not support UDMA 66 or higher, you will likely need to use the master/slave jumper setting.
When using the Cable Select jumper setting on your ATA hard drive, all devices connected to the UDMA cable must also use Cable Select. The cable determines the master/slave position when Cable Select is used. The black connector on the cable always detects the device as master. The gray connector on the cable always detects the device as slave. Please refer to Answer ID: 196299 for more information.
If you have a SATA 3.0 Gb/sec drive that is not detected by your SATA 1.5 Gb/sec controller or is causing your system to hang when connected to the SATA 1.5 Gb/sec controller, you may need to set the jumper on the drive to 3.0 Gb/sec to slow it down to 1.5 Gb/sec so that the system can correctly recognize it. For more information on how to change the transfer rate of the SATA drive, refer to Answer ID: 193775 (in English).
The capacity of the hard drive (ATA only) is too high for the BIOS to support
Image This procedure only applies to ATA hard drives, SATA controllers have no problem detecting large capacity drives in SATA.
Computer systems built before October 1998 typically hang when automatically detecting high-capacity hard drives at system startup.
Known BIOS capacity limits are 528 MB, 2.1 GB, 8.4 GB, 32 GB, and 128 GB. There are several solutions to work around BIOS capacity issues. Disconnect the ATA power cables before entering the BIOS to prevent the system from hanging.
Image The following steps allow older systems to access large capacity drives; however, you will not see the total capacity of this drive. To allow your system to recognize the total capacity of the hard drive, it is recommended to update your system's BIOS or purchase a PCI ATA controller card.
To resolve these issues, proceed with the following steps:
Restart and access the system BIOS to set the parameters manually. Usually, press the F2, F1, or Del key at system startup. When you first turn on your computer, watch the screen for a message indicating which key to use to access the BIOS.
Set the BIOS parameters for the drive to "None" or "Off" (no Autodetection).
Save the configuration settings and exit the BIOS. Turn off the system.
Reconnect the power and data cables, boot the system with the SeaTools for DOS CD or floppy disk.
When the system starts with SeaTools, press C to set the capacity of the drives.
If you do not know the maximum capacity that your system's BIOS accepts, press S to set the maximum to 32 GB, which is a common limit on older systems. If you do not know the maximum, you can press M and then set the limit manually.
Once you have changed the drive capacity and SeaTools for DOS accepts it, completely power off your system to clear any information in the cache memory. If you simply restart without completely shutting off the computer, the size change for the drive may be lost.
Boot the system, enter the BIOS, and set the drive parameters to "Autodetect."
Save the new configuration settings and reboot the system from your operating system CD. Perform the normal installation procedure.
Alternative Settings: Steps 1 and 2 above may not work on some BIOS versions. You will see this if the system hangs constantly at startup or if SeaTools for DOS still cannot detect the drive after the BIOS has been set to NONE.
Try setting the drive parameters by user (User) with settings of 1024 cylinders, 16 heads, and 63 sectors.
Set LBA to Normal, Normal, or Disabled; Write preComp (WpCom) and Landing Zone (LZ) settings can be set to zero.
Save the configuration settings and exit the BIOS. Turn off the system.
Reconnect the ATA power and data cables, turn on the system. Boot from your operating system installation CD and run the installation.
If SeaTools for DOS does not detect the drive and you have followed all the above troubleshooting steps, you may need to contact the manufacturer of your motherboard for a BIOS update or purchase a PCI Ultra ATA adapter card.
The hard drive is defective
If after all these checks and procedures have been performed, you still cannot install the drive or the operating system, it is recommended to run the SeaTools for DOS diagnostic utility to determine if the drive is defective. If SeaTools for DOS reports an error code, please refer to the warranty information page.
