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Cancellation of Telco Pass

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darabesque42 Posted messages 2 Status Member -  
fred.ml Posted messages 4850 Registration date   Status Moderator Last intervention   -
Hello,

How can I cancel these unwanted direct debits? I don’t remember signing any contract, thank you for your help. In April, I have several direct debits of 4.99
thank you for your attention

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2 answers

  1.
    fred.ml Posted messages 4850 Registration date   Status Moderator Last intervention   5 127
     
    Hello, Telcopass is a purchase/subscription service, the service (the purchase) was made with your phone or computer via your provider's subscription.
    Here is the Telcopass support page.

    https://gerer-mes-abonnements.fr/?remident_process=ident&remident=1&error_code=80&error_desc=Enrichment+failed

    You can also log into your SFR customer area, here is the help link

    https://assistance.sfr.fr/gestion-client/factu-conso/gerer-utiliser-service-micropaiement.html

    From this page you can cancel the subscriptions that are charged via your SFR account..

    Fred.ml
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  2. darabesque42 Posted messages 2 Status Member
     
    Thank you, but unfortunately they are not responding about subscriptions? I will keep an eye on it in May, but thank you for your response. I've followed everything except for the cancellation, which is impossible for me.
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    1. fred.ml Posted messages 4850 Registration date   Status Moderator Last intervention   5 127
       
      Hi, I consulted the process for purchases through the SFR account. According to the help section, you can set up your account to block purchases.

      Open a web page and log in to your SFR account.

      Then click on the SFR link I provided, and on the page click on

      Manage your purchase rights

      Then on Modify, you will receive a security control message requesting a code that you need to enter to change the purchase authorization.
      This way, you will be sure that no further purchases can be made via your SFR account.

      Fred.ml
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    2. darabesque42
       
      It's good, Fred. Thank you for your advice and have a nice end of the day.
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    3. darabesque42
       
      again me everything is ok!!! great thank you
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    4. fred.ml Posted messages 4850 Registration date   Status Moderator Last intervention   5 127
       
      Re, I hope you won't have any more withdrawals; if that's the case, please remember to mark the post as Resolved.

      Fred.ml
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