Free: Incoming SMS+
Solvedyooye -
Hello,
My 14-year-old granddaughter has a mobile phone. Her mother, my daughter, received a bill from Free Mobile and she is not happy at all...
I studied the bill in question. Her parents have the Freebox. With her phone, she is entitled to 2 hours of "regular" free calls, plus unlimited SMS.
However, on this bill, there are:
16-08-2014 14:41:47 SMS 71700 (telemaque - HORO 1 0.00
16-08-2014 14:41:55 SMS+ incoming 71700 (telemaque - HORO 1 0.65
There are thus 20 "pairs", one free SMS immediately followed, sometimes within a second, by a paid SMS+ incoming costing €0.65, between 14:41:47 and 16:43:35.
On 17-08-2014, i.e. the following day between 23:05:09 and 23:34:39 the same thing happened for 4 "pairs" one free SMS, followed a few seconds later by a paid SMS+ incoming.
The parents are asking for a refund of the €15.60 corresponding to the girl and accuse her of having called forbidden numbers. Her parents do not give her pocket money and as soon as she has a little because I give her some for a good grade, her mother jumps at the first opportunity to take it from her...
She insists that she has never called any horoscope. She also says that sometimes she receives numbers that she does not know or that are hidden, and when she answers, it’s sometimes a friend, sometimes there is no one.
But here we are not talking about numbers, we are talking about SMS...
It seems to me that you can block someone for phone communications. Is it possible for SMS?
I searched online and saw that this site gives horoscopes over the phone, but I didn't understand everything.
Is it possible for someone to call this site, request a consultation, and give a number to call back, in this case, someone else's number?
I am completely clueless about this kind of thing, I have a phone that makes calls, which receives SMS (that I can't read), but that's it, I don't go online, I don't swipe the screen and I don't have a bunch of icons, photos, etc...
I thought that SMS, phone communications, and others were paid for by the sender. How come she has SMS+ incoming? It’s this incoming that I find strange...
If someone can answer me that would be really nice... Because this could happen again and if we don't know where it's coming from, how can we fix it...
Configuration: Windows XP Pro, Internet Explorer 8 (IE, Firefox, Chrome)
Windows Vista Internet Explorer 8
Windows 7, 64-bit, Explorer 11 (IE, Firefox, Chrome, Opera)
Windows 8, 64-bit
3 réponses
I worked at Orange, and this kind of premium SMS is familiar to me. It's possible that she once sent an SMS to receive a ringtone or something, and since then, she has been receiving marketing SMS messages. These SMS messages are charged to her. As soon as she receives such an SMS, she needs to reply STOP by SMS. Otherwise, she can ask FREE to stop these types of SMS.
This is what happened when this type of "scam" occurred at Orange.
She can also request the details of her communications, if she hasn't already done so, and possibly contact the publisher (the company in charge of sending these SMS messages).
The operator is not responsible for billing these SMS messages even though they appear on the bill. Indeed, FREE charges her because they are charged by the publisher in turn.
I hope I was clear in my explanations! :)
Feel free to ask if you need anything.
Sara.
Because the stop SMS does not work for MY TF1.
1 explain what it's all about
2 not be complicit by saying nothing
3 offer ways to put an end to it
Thank you for your information