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Update installation refusal (printer/windows defender)

anjehl Posted messages 16 Status Member -  
beber67470 Posted messages 5123 Registration date   Status Member Last intervention   -
Hello,

I'm having trouble with an update; I always get the following error message:

• Hewlett-Packard - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Print - HP ENVY 5640 series - Error 0x8024200b

• Update for Windows Defender definitions – KB2267602 (Definition 1.217.2148.0) - Error 0x80246013

I don't understand much about computers, but my firewall can't update, and neither can my printer? Is Norton involved in this?

I recently did a system restore after having a startup issue/"critical error," and I had this update problem before as well.

I feel like I'm going in circles, and I would really like to get out of this! If anyone knows more, please let me know how.

Best regards
Andrea

Configuration: Windows / Chrome 49.0.2623.112

2 answers

  1.
    beber67470 Posted messages 5123 Registration date   Status Member Last intervention   811
     
    Hello

    Before updating, you need to disconnect all your peripherals except for the mouse and keyboard, and preferably uninstall your own antivirus
    Are you updating Windows 10 or something else?

    Best regards

    --
    Computing is just a tool, like a brush or a pencil.
    Avoid those so-called repair free software, they are of no major use. The best companions are Dos and Powershell..
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    1. anjehl Posted messages 16 Status Member
       
      Hello Berber,
      thank you for replying to me
      I have Windows 10 and this is not the first update.
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    3. anjehl Posted messages 16 Status Member
       
      I uninstalled Norton, restarted my computer but the update isn't happening.
      And then: I bought Norton at the same time as my computer, maybe a bad choice, but a German proverb says: it is only with wrong choices that we become wiser!
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    4. beber67470 Posted messages 5123 Registration date   Status Member Last intervention   811 > anjehl Posted messages 16 Status Member
       
      Ok
      Is Defender activated? Press Windows + X, go to Control Panel, then Defender, and update it. You can reinstall it later; let's address your updates first.
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    5. anjehl Posted messages 16 Status Member
       
      I couldn't find it, so in the search, it came out disabled and I couldn't activate it there either...
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  2. Gaspard
     
    hello
    I invite you to check this:
    For the error: 0x8024200b
    http://h30478.www3.hp.com/t5/Imprimantes-et-imprimantes-tout-en-un-Autres-demandes/Erreur-0x8024200b-Enlever-une-mise-%C3%A0-jour-qui-ne-s-installe/td-p/587467/page/2

    For the error: KB2267602
    http://answers.microsoft.com/fr-fr/windows/forum/windows8_1-update/echec-mise-%C3%A0-jour-windows-defender-kb2267602/ba65b5d2-7a13-4b45-af37-4fe5cf947edc

    For the error: 0x80246013
    for my part, I would temporarily advise you to disable your antivirus while installing your software & updating your devices.
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