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After restoration, no internet

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meg* Posted messages 10 Status Member -  
Dori@n Posted messages 4651 Status Contributor -
Hello,
I'm not very "strong" in computers.
I restored a computer and put in the installation CD to return the computer to factory settings.
However, I cannot reconnect to the internet.
I tried connecting an ethernet cable but it doesn't work.
In the taskbar, I no longer have the wifi symbol and I have a symbol of an "computer with a cross" indicating that there is no internet connection.
Do you have any information to help me?
Thank you in advance.

6 answers

  1.
    Dori@n Posted messages 4651 Status Contributor 1 635
     
    Hello,

    You need to reinstall the drivers, what is the exact brand and model of your PC?

    --
    Sincerely 
    The courage of the drop of water is that it dares to fall into the desert.
    7
    1. meg* Posted messages 10 Status Member
       
      it's a terra
      0
  2. Dori@n Posted messages 4651 Status Contributor 1 635
     
    Re,

    To find out:

    Start Menu.
    Control Panel.
    System.

    You will see the name of your Windows and whether it is 32 or 64 bits.

    --
    Sincerely 
    The courage of a drop of water is that it dares to fall into the desert.
    1
    1. meg* Posted messages 10 Status Member
       
      It's a 32 :)
      I downloaded, I ran the detection, and on my computer (with internet) using the website, I downloaded the first network driver but I am unable to download the second one.
      0
  3. Dori@n Posted messages 4651 Status Contributor 1 635
     
    Re,

    This is not what I asked you...

    You must have a reference on your PC, otherwise look in the system as I told you earlier...

    --
    Sincerely 
    The courage of the drop of water is that it dares to fall into the desert.
    1
    1. meg* Posted messages 10 Status Member
       
      It's good, I have internet just by downloading the first one...
      Thank you for taking your time to address my issue.
      0
  4. Dori@n Posted messages 4651 Status Contributor 1 635
     
    Re,

    Ok.

    --
    Sincerely 
    The courage of the drop of water is that it dares to fall in the desert.
    1
  6. Pierre1310 Posted messages 8854 Status Member 652
     
    Hello,

    If you have another PC, follow precisely what comes next.

    On the PC with Internet, go to Google and then DriverCloud.
    Download the Offline agent.
    Put it on a USB stick and then on the PC without Internet.
    Perform the offline detection and save the result on the USB stick.
    Open the contents of the USB stick from DriverCloud (you can type it on Google if you don't want to search).
    Download the network card drivers.
    Put them on the USB stick.
    Insert the USB stick into the PC without Internet, install, and then restart.

    --
    PC problem? => Give us details, we’re not mind readers...
    Google is your friend, don't forget!
    0
    1. meg* Posted messages 10 Status Member
       
      Should I download the 32-bit agent? the 34-bit agent or the agent for older systems?
      Sorry, I'm really not good at this but it's nice of you to help me.
      0
  7. Dori@n Posted messages 4651 Status Contributor 1 635
     
    Hello,

    Do you have the complete reference of your PC? And your Windows?

    --
    Best regards 
    The courage of the raindrop is that it dares to fall into the desert.
    0