catawiki : CCM - Tech Forum

Réponse 1 / 20

Bwarfbwarf Posted messages 2 Status Membre 64

To those who might be interested, they are legally not allowed to demand payment plus additional fees since you benefit from a right of withdrawal (and it would simply be foolish to pay to receive it and then return it immediately while claiming a refund). Moreover, you do not own the item for which they demand payment, while they themselves are not the owners; they are just making money as intermediaries and would only have the right to feel aggrieved by the few euros representing their 9%... In short, the people who refuse to pay are merely an opportunity for them to possibly earn a more interesting bonus than their percentage, by demanding more money and hoping that the threat will make them pay the price plus the extra... Not to mention that collection agencies sometimes make gross procedural errors (personally, I was just waiting for them to insist on filing a complaint and seeking compensation). Do not give in, and they will cancel the sale.

Regulation: Book VI "Market Practices and Consumer Protection" of the Economic Law Code and Directive 2011/83/EU of the European Parliament and Council of October 25, 2011, regarding consumer rights, extending the right of withdrawal to online auction sales.

And if they were to have the bad idea to initiate legal proceedings for such ridiculous amounts (remembering that they are not the owners of the sold item and at best have the right to personally claim the amount for which they feel aggrieved, namely their pathetic little 9%), there must be similar cases in France to this one in Belgium that could set a precedent: Judgment of the Court of Appeal of Liège of March 25, 2011, published May 2012, page 221 "The insertion on an online auction brokerage platform must be analyzed as an 'invitation to offer' or 'to submit a public offer' by which a seller has solicited the public to make the highest offer for the purchase of their good. It cannot be assimilated to a contract offer: Hervé JACQUEMIN, 'Electronic consent in European law', May 2009, page 134 and cited references; see also Thomas Schultz 'eBay: a legal system in formation?', 2005, volume 22, pages 27 to 51". One cannot deem a contract to be concluded unless the seller and buyer have made direct contact and agreed on the price, while in an online auction, this process is the result of an automated computerized sequence and the seller and buyer are never in direct contact to agree on the terms of the contract. In short, technically there is already no contract

I would be curious to see how the French Justice would respond to a decision from the Dutch court going in their favor given their abusive clauses and their disregard for European regulation...

eddytamby

FRAUD ? SCAM ? ABUSE OF POWER ? THEFT ?***@*** MARLENE LAURENT Complicity 2 buyers
Mr. LEVENT KUKU 1a Rue du Canard 67110 Gundershoffen France +33651017558 Catawiki nickname Belinve
Mr. BRUNO BIANCHI 3 route de Royère 23460 St Yrieix la montagne France +33634173951 Catawiki nickname champicreuse
. The 2 accomplices buy your product that you have listed for sale on Catawiki, once paid to Catawiki, you the seller send the package to the 2 buyers Bruno Bianchi and Levent Kuku.
THE 2 buyers open a dispute as soon as they receive the package you sent, immediately ***@*** MARLENE LAURENT freezes your payment account for all your products sold on Catawiki, for example, if Mr. Levent bought for 500 euros, Mrs. MALENE LAURENT freezes all other sales over 2500 euros and sends you emails from Catawiki ordering you to refund the buyers, and every Tuesday you receive an email from Catawiki stating a dispute opened with fake email addresses, just so you don’t get paid for the other sales as the rules & conditions state that every Wednesday payments will be made for successful sales and, as by chance, Mrs. MARLENE LAURENT receives a dispute on Tuesday, with fake emails she invented, I have proof to support this see here buyer David TUAN ***@*** DISPUTE But the real profile of Mr. David TUAN his email is ***@***.
Under pressure, you the sellers will refund the 2 buyers and wait for your sold products, but the buyers only send an empty box or just the accompanying papers without your products.
You have lost your sold products and additionally Catawiki will deduct from your other purchases to refund the buyers their auction fees for Catawiki and also the taxes on your sold product, so on 500 euro products sold, you lose 500 euros + 20 euros shipping sent + 20 euros shipping refund that the buyer sent the empty box + 19% buyer’s auction tax + 12.5% on sellers' taxes + 6.5% VAT tax Catawiki.
Contact me I have already sent emails to https://ec.europa.eu/energy/intelligent/projects/en/partners/rvonl Name: ter Avest Erik
E-mail:
***@***
***@***
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
And if you complain they will kick you out see the Catawiki email from 01.07.2016
Dear Mr./Ms. B----------------------.
Your seller authorization on Catawiki has been revoked. You are no longer able to sell your lots on our platform. For more information, please contact customer support.
Sincerely,
Catawiki

kunfu > eddytamby

Hi, yes, I had the misfortune of buying a Dupont lighter. It's been two months since I paid €220 and still nothing, no package. The seller doesn't respond, Catawiki sends me messages saying that my package is on its way. Two months and still no package. They make me believe that it's the seller's fault or that there are too many cases to process. What can I do to get my refund? Thank you.

prepuce87

Me too (April 2021) I win the auctions on 2 lots of stamps during the same sale from the same seller, and contrary to Catawiki's promises, the seller charges me TWICE the selling fees. TEN emails sent to the sales site have gone unanswered, and as I have paid the full amount for both auctions plus the highest fees, Catawiki is now threatening me with cancellation of the sales and the confiscation (I assume from my payment) of the auction fees. Unavoidable SCAM!!!

Noah1180 > prepuce87

It's a site to avoid, Catawiki.

Réponse 2 / 20

Heimdal

"Playing" in the world of precious and fine stones is a very risky bet when you are not familiar with the trade of stones. There are ways to make very good deals if you buy a stone for yourself or to give as a gift, but playing the buy-sell game is a whole different story, and you run a lot of risks of being left with nothing. A simple fact that doesn’t lie: you’re talking about a tiny stone compared to the picture. You should have looked at the measurements of the stone (weight - dimensions) as well as the certificate that usually accompanies these stones. It’s hard to be surprised when you have the actual measurements. Moreover, there are very small stones that can reach very high prices (natural colored diamonds, red, green or blue with GIA certification mandatory, or a one-carat Taafféite). Even I, as a professional in the jewelry field, sometimes have to be very careful, and at the slightest doubt, I refrain.

Réponse 3 / 20

matcar44

Warning about this site! Not trustworthy! Item never received and no recourse possible. I'm sharing my experience in this post: http://www.decotendency.com/objet-deco-2/avis-catawiki-test-52520

Noah1180

It's a site to avoid, Catawiki! Run away, you poor fools!

Réponse 4 / 20

WILLY1967

Catawiki are thieves, they couldn't care less about customers, especially Marine from customer service. I'm down 1000€.

Réponse 5 / 20

Trueword

Do not buy on Catawiki. I bought a stone on their site estimated at €30,000. When I wanted to sell it on Catawiki, I used the same photos from the sale: the stone is estimated at €200.
If this happens to you, you can do like me and file a complaint (by retrieving screenshots of both estimates) and depending on the damage (whether in investment or leisure), request damages.
High

kunfu

Yes, you need to file a complaint at the local police station and what will they do to recover the money?

Réponse 6 / 20

kd

The sales policy is very questionable and does not match what is displayed on their website. Sellers are allowed to sell inferior quality products compared to the description provided. After reporting this to them, nothing concrete happens; you receive a call from a customer service representative who apologizes and offers to cancel the sale or negotiate directly with the seller (a true scammer in my case). To your surprise, you discover that Catawiki applies a tolerance on sold lots of +2 colors and -2 degrees of purity for diamonds, for example. However, any enthusiast knows that with such tolerance, the price can be cut by a third! I purchased a D-VS2 diamond and received an old-cut diamond, gray and with a constellation of visible black spots (I call it a pebble)! I provided photos to Catawiki and the seller does not contest (nor apologize...). Yet, you are asked to prove it with an expert evaluation (at your own expense) from GIA labs, which are not located in France! I asked to consult the sale expert or to provide a certificate from a French jeweler, but that seems so simple and logical that it does not suit them.
Advisors have limited means when the company's policy is questionable. I reported a serious case of dysfunction, and at no time did I see any reaction towards an unscrupulous seller. Also, how can you trust an advisor who tells you that they are modifying the sales policy on the website to accept a tolerance of 2 degrees of color and 2 degrees of clarity for diamonds??? This would imply that you are being sold a fake!!!
Furthermore, why not clearly indicate this "tolerance" on ongoing sales?
The best for last: my sale was finalized with a €300 discount from the seller who never contested the poor quality of the sold item, and Catawiki still applies a commission on the initial value of the sale!
What conclusion should I draw from this experience: a site to be avoided at all costs.

Réponse 7 / 20

Cricri

Hello
Hello
Yes, I also got taken in by the site, believing that there were experts...
and that it was serious!!!
As a result, I find myself with a vehicle that doesn't pass the safety inspection in France.
Yes, the photos were beautiful...

Beware at your own risk

Talking to people around me, the Dutch are known for this kind of practice

Of course, no news from Catawiki, I have to take legal action against them.

Réponse 8 / 20

alain

I have committed to buying 3 cars. The site asked me for a sort of deposit of €1000 guaranteeing my "seriousness." At that moment, there were 3 options: 1/ I win the auction, I pay, my €1000 is deducted from the sale price. 2/ I win the auction and act like a fool by not paying, my €1000 is lost as compensation. 3/ I do not win the auction, my €1000 is refunded to me. EVERYTHING MAKES SENSE from my perspective, EXCEPT THAT: the 3 cars I am committed to buying were sold on 27/12/20 for €19027 and €15000... HOW DO THEY END UP FOR SALE AT THE END OF JANUARY 2021?????????????? I am anxiously awaiting the next steps. Others have outbid me, so I am no longer in the running... WHAT ABOUT MY €1000? I am waiting......................

Réponse 9 / 20

Lauraangel

Hello.

I am exactly in the same situation as you (scam regarding a ring).
Catawiki is asking me for a written jewelry appraisal, so that is in progress and I will also file a complaint.
Would you like to discuss it together and see if we can take collective action?

Jaya

Good evening, I have the same problem with a ring that I bought, 18-carat gold with a warranty certificate, but in fact, it is 9-carat gold. I have already sent two emails, and they haven't replied. Where should I address this, as I don't know what to do anymore? Thank you for your response. Jaya

Réponse 10 / 20

KD

Hello,
I’m sorry to hear that you went through the same situation.
Catawiki asked me for an assessment from a GIA-type laboratory, which does not exist in France. When I suggested going to a jeweler, they didn’t respond positively.
The seller offered me a partial refund of €300 (I actually received €284.95), which I accepted.
I’m not sure if under these circumstances I still have the right to take legal action against Catawiki.
If YES, then that's fine, and I’m with you.
Don’t hesitate to refuse the jewelry; they will refund you in full. Otherwise, you can always negotiate either directly with the seller or through Catawiki.
Best regards,

Réponse 11 / 20

Isis

Totally agree. Le temps c'est des affaires et j'avais un rêve, un diamant, JAMAIS vu au bon moment. Personne n'a répondu...!!!? Hihihi

Réponse 12 / 20

l'embrouille 75 Posted messages 5307 Registration date Status Membre Last intervention 1 859

Hi,
Have you taken the time to read the T&Cs of this site?
If not, you can do so right now:
https://www.catawiki.fr/conditions/terms-and-conditions-fr.pdf?1460055752
See you later!

Ubuntu 14.04 LTS Firefox / Magela 3 Opera 12.15
Support Paul Watson and Sea Shepherd

manon06100

Hello,

Have you taken the time to see what people think of them on the forums and especially 60 million consumers...???

I will answer you that this kind of contract is everywhere, and once you've read one, you've read them all.

Indeed, all the provisions are made against the consumer and everything, absolutely everything, is in their favor, including violating the law.

So, you click, hoping to land on a serious site, convinced that nothing will happen to you because you trust your honesty while forgetting the dishonesty of others.

It happened to me too, but for a lot less than that.

But, in reality, this problem is happening to my own sister, and I'm trying to find a way to get her out of it, without sending her to a psychiatric hospital as it should be.

Indeed, she is bipolar and the crises, although quite rare due to treatment, are unavoidable. She loses touch with reality. A few days are enough for some to ruin themselves...

I must protect her by preventing the worst, which would only worsen her condition; yes, if I do this for her, it’s because I fear it may be too late before she can calmly realize.

I know that in court, she will be deemed irresponsible for her actions, as she does not have the assets being claimed from her. But a trial will destroy her forever.

So I thank you for this settlement, which I have sought in vain.

Have a nice day.

Réponse 13 / 20

Noah1180

Hi,

Honestly, it's a site to avoid. The experts don't exist in the sense that there's almost nothing but fake items, copies, in short, it's a big scam. They sell rings claiming they are set with sapphires or emeralds but it's just glass. The experts let everything pass because it brings in a lot of money for the site and the sellers. There are already many scams in real auction houses, Catawiki is the pinnacle of being conned. 80% of the products are worthless, but the people who buy them can't verify anything because they have no knowledge of materials, stones, and so on. I'm sorry for you. I wish you good luck in your dealings.

Réponse 14 / 20

MAVV

Hello,

I am also a victim of Catawiki, which absolutely does not protect buyers.
Until now, I was a good customer of Catawiki, I bought many items, always left feedback for sellers, and I had never encountered any real problems on this site, but everything can change very quickly!

I ordered an item of significant value (€270) on the Catawiki site in early January.
Catawiki took a commission of €24.30, and €26 for shipping costs.
This item was shipped on January 7th by Colis Privé, and on January 12th, I received a text message with a security code to give to the delivery person in exchange for the package.
This delivery person never came, I never received the package, yet it was announced as delivered on January 12th!
I would like to point out that I was at home that day because I was monitoring my delivery, and that I was very proactive in notifying Catawiki and the seller.
Catawiki confirmed that the seller was informed and reassured me by confirming that the seller would not be paid until the dispute was resolved.
The seller got back to me on Sunday, January 16th, to tell me that the package was returned to him and that as soon as he received it, he would send it back to me.
I immediately informed Catawiki.
Still with no news of my package, on January 21st, I followed up with the seller, who at first replied that he hadn't received anything yet, then sent me a second message to inform me that I had actually been delivered on January 12th!!!!!
I immediately notified Catawiki, and to my utter shock, they informed me that this issue does not concern them. I discovered that in the meantime, and while the package was announced as returned to sender, they had paid the seller, that for them, only the delivery notice counts (even if it is recognized as incorrect by the seller himself), and that it is up to me to find a solution with the seller and Colis Privé!
It has now been a week that I have been battling by sending emails and calling different parties, and each one passes the buck, little caring about my problem since they have all been paid and the only one at a loss is me.

Please let me know who to turn to, and do not buy on this site anymore; as a buyer, you do not benefit from any protection!!!
MAVV
MAVV

Message(s): 2
Registration: January 31, 2022, 08:49

Réponse 15 / 20

Greg

Hello,
No guarantees for sellers on this site, despite the fact that they claim to "expertise" the items...
Especially detrimental for buyers, but also regrettable for sellers.
Catawiki contacted me to sell on their site while I was selling on eBay, but it depends a lot on the buyer and especially on their experts, with dubious reasoning.
They refused a lot of my items, supposedly not good enough for them, whereas in the end, I sold them for more elsewhere than what I offered with them. They refused archaeological items, claiming I didn't have a certificate of authenticity, even though I had invoices from an auction house, but they accept the same things from other sellers. They still estimate some items at a higher price than what you can find for immediate purchase elsewhere...
Their so-called expert "guarantees" buyers trust through their titles, but in fact guarantees nothing.
I advise you to turn to more traditional sites, with real guarantees offered to buyers and sellers, particularly with protection means such as PayPal.
I wish you courage in dealing with them.
Best regards.

Réponse 16 / 20

geff

I buy and sell very regularly on Catawiki, especially in ancient coins and antique weapons, have never really had major issues, and the only times I did, it went well with customer service, a refund once of €1100 that took (I admit) a few weeks to come back but it did come back.
I have often dealt with customer service by phone and it has always gone well.
It’s up to you to know what you're buying, yes the "experts" aren't really experts, they don't know much, it's up to you to be confident in your knowledge when you buy...

Réponse 17 / 20

poodlefan

Of course the objects are enlarged in the photos; buyers need to see the details. It's important to read the texts and dimensions. And yes, buying jewelry from photographs is a risk.

Réponse 18 / 20

KyuMin

Hi, you should have looked at the ct (carat) of the stone, it would have given you an idea of the size. Also, compare it with other objects of the same weight with the same stone to see if the price is correct. I wish you good luck.

Réponse 19 / 20

all

Hello, I just received my watch, unable to set it to the correct time, after three turns the hands are stuck.

Seller's response: in the video the watch works.

Indeed, but the hands are only moved by a few minutes.

As for Catawiki, I'm still waiting for them to contact me.

Just another site with a lot of empty words, blah blah blah.

Réponse 20 / 20

Margrotte

You weren't lucky. I bought 2 rings in Israel and apart from astronomical shipping costs, I received my packages very quickly and everything matched the description. I think you shouldn't hesitate to ask for the measurements because the photos can be really misleading. I hope everything turns out well for you. I heard that at some point they give up. Good luck.

Catawiki

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