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No sound on QuickTime Player

Aaricia -  
 deft -
Sound but no image on Quick Time Player with an MPEG-4 Video file
Configuration: Windows XP Internet Explorer 7.0

10 answers

  1. Léa
     
    Hello everyone,

    I have a problem playing .mov videos

    So, a friend gave me .mov videos on a USB drive, he's on a Mac, and I'm on Windows Vista.

    When I tried to play them on my laptop, no way!! I have sound, but no images.
    I tried opening them with Quicktime, WMP, and VLC, but the same issue persists: sound but no images.
    I tried converting them to another format (WMV or AVI), but it’s impossible!!

    I did the process in Quicktime, preferences, etc.... It doesn't change anything, I still have sound, but still no image!!

    Do you have a solution for my problem??

    Quick Reminder: My friend transferred his videos from his MAC to a USB drive, and then I transferred them to my laptop which is running Windows Vista (just reminding in case it matters).
    These are videos he transferred to his MAC via a camera (not sure if that info helps).

    Thank you for your help!!
    Léa
    7
    1. elimo
       
      I would also like to have an answer; this question affects me as well. I work in the film industry and I cannot play a raw MOV video on my PC, despite using all the software available to me: Adobe Premiere Pro (where I made all the settings according to the camera during filming), VLC, QuickTime (with all updates), and I even tried Windows Media Player, but nothing works... I only get audio and no video... And now, with your manipulation, I have a white screen instead of a black screen... what a miracle... In short, if you have an answer to my question, I would be infinitely grateful to you...

      Thank you kindly,
      elimo
      0
    2. mica
       
      Hello Léa
      have you found the solution to your problem? I have the same issue! I've been told about a "big endian" codec to solve this?
      thank you
      0
  2. star-rider
     
    Hello,

    I hope my answer can help you as well as everyone who has image issues on Windows with Quicktime...

    For me, the problem was viewing my .mov video clips from my Nikon. Everything was fine since 2003, until a certain Quicktime update. For over a year, it has been impossible to see my clips. There was sound, but no image.
    I tried everything, forums, software, etc.

    I formatted my XP Pro last week for other reasons. I installed iTunes and Quicktime fresh from the web. Still the same problem.

    Today, finally, I found the solution. It's surprising that no one on the forums talks about it because it's really very simple and straightforward.

    Here’s my approach:

    Edit Menu - Preferences - Quicktime Preferences - Advanced: check Safe Mode GDI (not DirectX)

    If this works for everyone, spread the word.
    6
    1. Skampy
       
      This thing is excellent!!! Thank you
      (it's super simple, it's quickly sorted out and it works :-))
      0
    2. clairette
       
      Ah, if I had known sooner!

      So basic, so simple and effective! Just a checkbox and the image appears!

      Thank you very much for taking the time to share this tip!
      0
    3. stan999
       
      Great, thanks a lot, it works right away!!!
      0
    4. maurice
       
      Unable to play an MP4 file, the sound is bad and there is no image

      Your manipulation does not work for me


      I don’t know what to do to play my MP4

      Do you have any other ideas?
      0
    5. clm
       
      thhhhhhank you for the solution, I finally have my images on QuickTime and not a colored screen; it was nice but... well...
      CLM
      0
  3. Mornaloce
     
    Where do I need to go in QuickTime Player for Mac, please?
    3
  4. Tophe
     
    Good evening,
    Thank you, I had videos made on the iPhone 4 that wouldn't play on QuickTime.
    Sound OK but Video Black screen.

    By checking "Safe Mode GDI," it's become fine.

    Thank you
    1
  6. Segn
     
    Comment faire pour avoir l'image d'une vidéo que je veux visualiser, s'il vous plaît ?
    0
  7. jpc
     
    Hello,
    I actually had the same problem with videos retrieved from VHS tapes a few years ago. At that time, the encoding was done using Cinepak codecs, which Apple seems to have abandoned today. So, I opened my videos with an older version of QuickTime Pro (7.1 or 7.3), then exported them in QuickTime format again, making sure to choose the H264 codecs in the options... However, the size of each file nearly doubled.
    And miracle, everything works fine, my videos play on Mac (Intel iMac) and on PC (Vista) with the latest versions of QuickTime... but to do that, you need a Pro version of QT!

    Best regards...
    0
  8. Nicolas
     
    I have the same problem as Léa.

    What should I do?
    0
    1. sango
       
      Where do you find the menu, preferences, QuickTime... I can't find a menu....
      Am I stupid or what?
      1
  9. myriaminou
     
    I have a new camera: Canon EOS 500D and I can't capture my videos. I tried going to QuickTime Player to check "safe mode GDI" but I can't find it. There is no "advanced" option in the "QuickTime preferences" section.
    0
  10. Bbey-Riitale
     
    The video starts playing but there is neither image nor sound. What should I do?!
    0
  11. cmargo
     
    The previous responses didn't work for me. I converted the video to mp4 and it now plays in QuickTime.
    0