Reinstall my HP C5180 all-in-one printer

natecovet Posted messages 13 Status Membre -  
poupougne13 Posted messages 43203 Registration date   Status Membre Last intervention   -
Hello

I have an HP Photosmart C5180 all-in-one printer. For a week now, I haven't been able to scan any documents to my HP Windows XP computer.
A message says no scan option.
I changed my internet box. I switched from SFR to Bouygues. I'm not sure if this is relevant.
I tried to put the installation CD back in, but it stops after a few minutes.
Thank you for your help.
Jonquille

5 réponses

poupougne13 Posted messages 43203 Registration date   Status Membre Last intervention   11 049
 
Good evening...

To scan, try this:
start, programs, accessories, PAINT, file and "from a scanner or camera"...
Is your printer on wifi?
Regards,
See you later

--
"Who wants to climb a mountain starts at the bottom!"
Signed: "Gillette" aka "nobody"! ;) (°!°)
0
natecovet Posted messages 13 Status Membre
 
Hello
I don't have the PAINT program, the printer is connected to my bbox
thank you
0
poupougne13 Posted messages 43203 Registration date   Status Membre Last intervention   11 049
 
Are you on Windows or another system?
Paint exists on all Windows:
type paint in the search box...
but if the printer is connected to the router, with what cable?

--
"Who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" aka "nobody"! ;) (°!°)
0
natecovet Posted messages 13 Status Membre
 
Yes, I'm on Windows XP. I found Paint in the search bar, but I can't find it in the programs. I'm not an expert.
As for the cable, oops, how do I recognize them?
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natecovet Posted messages 13 Status Membre
 
In help and support, I found a scanner.
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poupougne13 Posted messages 43203 Registration date   Status Membre Last intervention   11 049
 
Where you found PAINT, click on it and "open"....
Regarding the cable: you should have a "power" cable that goes to the wall for the power supply, and another: either a USB that goes to the computer, or an RJ45, like a telephone cable, that goes to the box...tell me exactly what you have...

--
"Who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" aka "nobody"! ;) (°!°)
0