View original (French)

Reinstall my HP C5180 all-in-one printer

natecovet Posted messages 13 Status Member -  
poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   -
Hello

I have an HP Photosmart C5180 all-in-one printer. For a week now, I haven't been able to scan any documents to my HP Windows XP computer.
A message says no scan option.
I changed my internet box. I switched from SFR to Bouygues. I'm not sure if this is relevant.
I tried to put the installation CD back in, but it stops after a few minutes.
Thank you for your help.
Jonquille

5 answers

  1.
    poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Good evening...

    To scan, try this:
    start, programs, accessories, PAINT, file and "from a scanner or camera"...
    Is your printer on wifi?
    Regards,
    See you later

    --
    "Who wants to climb a mountain starts at the bottom!"
    Signed: "Gillette" aka "nobody"! ;) (°!°)
    0
  2. natecovet Posted messages 13 Status Member
     
    Hello
    I don't have the PAINT program, the printer is connected to my bbox
    thank you
    0
  3. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Are you on Windows or another system?
    Paint exists on all Windows:
    type paint in the search box...
    but if the printer is connected to the router, with what cable?

    --
    "Who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" aka "nobody"! ;) (°!°)
    0
  4. natecovet Posted messages 13 Status Member
     
    Yes, I'm on Windows XP. I found Paint in the search bar, but I can't find it in the programs. I'm not an expert.
    As for the cable, oops, how do I recognize them?
    0
    1. natecovet Posted messages 13 Status Member
       
      In help and support, I found a scanner.
      0
  6. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Where you found PAINT, click on it and "open"....
    Regarding the cable: you should have a "power" cable that goes to the wall for the power supply, and another: either a USB that goes to the computer, or an RJ45, like a telephone cable, that goes to the box...tell me exactly what you have...

    --
    "Who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" aka "nobody"! ;) (°!°)
    0