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Windows 7 session won't open

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Ichineko Posted messages 5 Status Member -  
Ichineko Posted messages 5 Status Member -
Hello,

The day before yesterday, I used my computer as usual; all I downloaded was a game on the RomStation software, but it wasn't the first time, so there’s no reason for it to be because of that.
When I enter my password, it says "The User Profile Service failed the logon. User profile cannot be loaded."
Please help me; I would like a solution that does not make me lose my data because I have music, photos, and movies that I cannot get back.
Thank you in advance.

6 answers

  1.
    pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    try a system restore in safe mode:

    tap F8 at startup
    safe mode

    then

    with the keyboard keys press CTRL ALT DEL at the same time
    click on File (top left)
    run a new task
    in the box type this: rstrui.exe
    the window => System Restore appears
    Click Next A calendar appears
    Check the box Show more restore points.
    Choose a proposed date for a restore point to highlight it

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    1. Ichineko Posted messages 5 Status Member
       
      Hello, thank you for your reply. I managed to launch safe mode, but the thing with CTRL Alt Delete didn't work.
      There are two CTRL keys on the keyboard; does that change anything? In any case, I tried both, and if I press it before the list of necessary programs for safe mode loads, the system restarts normally. If I do it during or at the end, safe mode launches normally.
      Am I doing something wrong? I'm not very computer savvy ^^'
      0
  2. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    no, nothing wrong.

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    1. Ichineko Posted messages 5 Status Member
       
      In that case, what should I do?
      I can't find a "file in the top left," whether I press CTRL Alt Delete or not, there is no change.
      On the screen that appears after pressing F8, there is a safe mode with networking, is that what I should select?
      Otherwise, there is an advanced option "last known good configuration," which says it will start Windows using the settings from the last successful boot.
      Or there is a mode called "safe mode with command prompt," which starts Windows with the basic settings and opens the command prompt.
      I haven't tried these solutions, nor "repair the computer" because I don't have much knowledge and I'm afraid of making an irreversible mistake.
      Thank you in advance for your response.
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  3. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Safe mode is on the first line.

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    1. Ichineko Posted messages 5 Status Member
       
      I know, but since it’s not working, I'm asking if doing something else can "fix" my computer.
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  4. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    command prompt
    type: bootrec.exe /fixmbr
    space between bootrec.exe and /fixmbr (then press the enter key on the keyboard)
    then type: bootrec.exe /fixboot
    space between bootrec.exe and /fixboot (then press the enter key on the keyboard)

    then click on restart

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  6. Ichineko
     
    Hello, I managed to "fix" my computer by going to the command prompt as you suggested, except that the rest wasn't the same; it was a YouTube video that showed me how to do it, and I don't quite remember, but the word was regebot I think (or something like that).
    However, every time I open my session, a warning says "Problem starting PaxIntentionnally.dll
    The specified module could not be found."
    Is it serious?
    0
  7. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    the word was regebot I think
    it must have been regedit

    for PaxIntentionnaly.dll:
    1/right-click on the taskbar
    task manager
    startup tab (not startup option)
    uncheck the line related to PaxIntentionnaly
    2/ it may be coming from your game, in which case uninstall the game but first run adw cleaner:

    http://general-changelog-team.fr/fr/accueil/66-multilangue/tutoriels/securite/311-utiliser-adwcleaner-version-3-x

    Click the Scan button and let the tool analyze the system
    Click the Clean button to remove the detected items
    Confirm by OK to close the programs

    The cleaning takes place, let the tool work.

    A warning indicates why you were infected, click OK
    A restart is requested, confirm by OK
    Upon restarting, the deletion report is displayed
    check or delete

    then ccleaner:

    https://www.commentcamarche.net/telecharger/utilitaires/5647-ccleaner/

    cleaning + registry + restart computer

    just a small setting:
    open cleaner
    options
    monitoring
    uncheck monitoring
    ignore the alert message.

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    1. Ichineko Posted messages 5 Status Member
       
      Hello, yes it was regedit
      By clicking on the taskbar, I opened the task manager but there was no startup tab, is the story of paxIntentionnally serious or is it just a problem that is not "dangerous" for the computer?
      0