Unable to log in
Lucas
-
pistouri Posted messages 19008 Registration date Status Contributeur Last intervention -
pistouri Posted messages 19008 Registration date Status Contributeur Last intervention -
Hello,
I just bought a laptop with Windows 10 and everything was working perfectly until today when I can no longer log in with the message "your device is disconnected. Please sign in using the last password used on this device" or "your device is offline. Please sign in using the last password used on this device."
I don't understand since I have never changed the password...
If anyone can help me, thank you in advance..
Configuration: iPhone / Safari 9.0
I just bought a laptop with Windows 10 and everything was working perfectly until today when I can no longer log in with the message "your device is disconnected. Please sign in using the last password used on this device" or "your device is offline. Please sign in using the last password used on this device."
I don't understand since I have never changed the password...
If anyone can help me, thank you in advance..
Configuration: iPhone / Safari 9.0
3 réponses
pistouri
Posted messages
19008
Registration date
Status
Contributeur
Last intervention
Ambassadeur
8 719
Hello,
check if the num lock key is activated
or:
use the on-screen keyboard
click in the bottom left (sometimes on the right) on Accessibility Options
Then check the box Enter without the keyboard and confirm by clicking OK
A keyboard will appear on the screen. Use it to enter your password and confirm
--
scalpel
check if the num lock key is activated
or:
use the on-screen keyboard
click in the bottom left (sometimes on the right) on Accessibility Options
Then check the box Enter without the keyboard and confirm by clicking OK
A keyboard will appear on the screen. Use it to enter your password and confirm
--
scalpel