View original (French)

Access SFR Mail via Google Chrome

Solved
clodomir -  
crapoulou Posted messages 28002 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
For a few days now I have been unable to access SFR mail through Google Chrome.
I have to use Firefox instead.
Please let me know why.

Configuration: Windows 7 / Chrome 47.0.2526.106

1 answer

  1.
    crapoulou Posted messages 28002 Registration date   Status Moderator, Security Contributor Last intervention   8 046
     
    Hello,

    Can you tell us a bit more:
    Do you have an error message?
    What happens when you try to access it?

    Are you experiencing any other issues since using Google Chrome?
    Has your Google Chrome homepage been changed without your knowledge, for example?

    If needed, send us screenshots if there are any errors, ...
    2
    1. clodomir83 Posted messages 1 Registration date   Status Member Last intervention  
       
      Thank you for this first response.
      When I open Google and type SFR mail, the access procedure goes normally but after identification, the password, the SFR page opens and the "pie chart" indicating the progress of access stays at Zero. Then nothing happens. I then switch to Firefox .. the same procedure and I can access my SFR mail inbox.
      0
      1. crapoulou Posted messages 28002 Registration date   Status Moderator, Security Contributor Last intervention   8 046 > clodomir83 Posted messages 1 Registration date   Status Member Last intervention  
         
        Try resetting Google Chrome settings:
        https://support.google.com/chrome/answer/3296214?hl=en
        0
    2. clodomir83
       
      Hello crapoulou
      I was kind of expecting this response but I didn't dare touch it (the settings...)
      That was the right answer and now it's working.
      Thanks for the help and well done.
      Best regards.
      clodomir83
      0
      1. crapoulou Posted messages 28002 Registration date   Status Moderator, Security Contributor Last intervention   8 046 > clodomir83
         
        Perfect, have a good continuation.
        0