No message reception for a single contact.

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Anonymous user -  
unpeudetout Posted messages 112 Status Membre -
Good evening,

Since last week, I haven't been receiving iMessages from my best friend, with whom I usually communicate a lot. To give you an idea, we exchange over 50 messages a day. I thought there might be a storage issue since my iPhone regularly alerts me that my storage is full. Today, I cleaned up my apps, photos, and messages to free up space, but the problem is still not resolved; I’m not receiving anything. I really don't want to delete our conversations, but if the issue is due to having too many messages, I'll have to face that. A few details: When I send messages to my friend, they show as "delivered." She receives them and replies, but of course, I don't receive her responses. I asked other people with iPhones to send me iMessages, and I receive those just fine. I've read about similar problems in other forums, and a recurring theme for those people is that the problematic contact is always the one they exchange the most messages with... I tried their advice, so I turned off my iPhone, reset the network settings, inserted my SIM card into an old Samsung phone, all without success!
I'm looking for suggestions on what I could try to resolve this issue. Thank you.

1 réponse

unpeudetout Posted messages 112 Status Membre 36
 
Hi!
I’ve had the same problem as you before.
Just ask your friend if the messages she sends are blue or green.
If they are blue, you’ve had the same issue as me; you no longer have cellular data (3G/4G) on your plan. If you still have it, restart your iPhone or turn Airplane mode on and off; that worked for me.
If they are green, it’s her phone that can’t send, since your other friends were able to.
Noam
6
Anonymous user
 
Hi, thanks for taking the time to reply.
My friend always sends me iMessages, so they're blue.
As for the 3G/4G connection, I have unlimited data, so I don't really see the point. I've already tried airplane mode, Wi-Fi, 3G/4G, restarting, with no results. And I want to specify that my other friends with whom I've tested also send me iMessages, so blue ones, and I receive everything...
0
unpeudetout Posted messages 112 Status Membre 36 > Anonymous user
 
Hi,
You have two options: either your friend doesn’t have a 3G/4G plan anymore. If she can send iMessages to other contacts, that’s not normal. She should check your contact information to ensure your iCloud address and phone number are correctly listed.
Otherwise, you can simply disable iMessages and send regular SMS instead.
There’s no point in contacting Apple support because they’ll just suggest resetting your phone every time.
Noam
0
Anonymous user
 
Hi,

My friend has a large plan and is currently not "in the red" regarding her 3G/4G.
She can indeed send iMessages and texts to her contacts, who receive them just fine. We checked her contact list and my info is correct; I'm not in her blocked correspondents list. In my contact list, her info is correct too, and I haven't blocked her. We attempted to send messages side by side. So when I send her an iMessage or a text, she receives it, and I do indeed see the status "delivered" or "read." When she replies to me, I actually receive nothing. I considered the possibility of a problem due to the large number of messages stored with this contact (about 5000 or more), knowing that, as mentioned earlier, I have very little storage capacity on my iPhone (8GB). Could it be possible that I’m not receiving anything from this contact as long as I haven't deleted the other messages? I find it hard to believe, actually. On the other hand, she has a higher storage capacity on her iPhone and has no reception issues, so I'm kind of hesitant to delete everything just to see... But I would be really disappointed if it turned out to have no effect at all.
0
unpeudetout Posted messages 112 Status Membre 36
 
I don't think it's a phone storage issue, check how much space you have left.
That's really strange. Has she tried sending it to you via another iOS device?
Noam
1