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How to remove Office 15 Click-to-Run Extensibility Component

Don Diego de la Vega -  
 lolo -
Hello,

I am currently facing a problem when trying to uninstall/reinstall Office 2013 on Windows 10 64-bit version.

After uninstalling Office using the Windows assist, I tried to launch the Office setup to reinstall it, but I get the error message: 

We can't install the 64-bit version of Office because we found the following 32-bit programs on your PC: Office 15 Click-to-Run Extensibility Component. Please uninstall all 32-bit Office programs, then retry installing 64-bit Office.


However, I cannot remove that pesky Office 15 Click-to-Run Extensibility Component! I have looked at http://support.microsoft.com/kb/2739501/fr but I obviously haven't succeeded. How can I ensure that I correctly delete the registry keys? Do I need to right-click/delete?

Thank you in advance for your help!

Configuration: Windows / Chrome 46.0.2490.86

2 réponses

Réponse 1 / 2
olibatss Posted messages 2 Status Membre 59
 


1. Open the registry
For Windows 8.1 or higher: Click Start -> Type "regedit" and hit enter.
For Windows 7 or Vista: Click Start -> In the search box, type "regedit" and hit enter.
For Windows XP: Click Start -> Click Run -> In the Run window, type "regedit" and hit enter.

2. In the registry open: Computer\HKEY_CLASSES_ROOT\Installer\Products

3. In the Products folder, you will find many folders. The folders we need start with this name: 00005 (see image below).



4. Find and delete all folders that contain components "Office 15 Click-to-Run Extensibility Component" under "ProductName".



5. After deleting all necessary folders, restart the Office installation and everything will go smoothly.
82
stevelechien
 
thank you very much
0
wds10 office16
 
You're welcome!
0