View original (French)

Google Earth error

Solved
mizize Posted messages 14 Status Member -  
mizize Posted messages 14 Status Member -
Hello,
Google Earth is no longer working and displays: error c000000c
what should I do?

Configuration: Mac OS X (10.11) / Safari 9.0

2 answers

  1.
    dede74000 Posted messages 26996 Registration date   Status Contributor Last intervention   5 370
     
    Hello,

    You need to go to your user library and to get there, from Finder/menu "Go" while holding down the option (alt) key, you'll see "Library" appear in the menu; open it with a click, then go to the Preferences folder and put these two files in the trash:

    com.google.GoogleEarthPlugin.plist

    com.google.GoogleEarthPlus.plist

    Try Google Earth again, is it working?

    When it’s urgent, it’s already too late (Talleyrand)
    0
    1. mizize Posted messages 14 Status Member
       
      Thank you for your response, I deleted the second one:
      com.google.Googlehearthplus.plist
      I didn't delete the first one titled:
      com.google.GECommonSettings.plist
      Should I delete it?
      I can't open Google Earth right now...
      Thank you for your response.
      0
      1. dede74000 Posted messages 26996 Registration date   Status Contributor Last intervention   5 370 > mizize Posted messages 14 Status Member
         
        I clearly stated "you put these two files in the trash"
        0
    2. mizize Posted messages 14 Status Member
       
      Re,
      The only one I deleted corresponds to yours
      look at the second one, it's different from yours!
      But let me reassure you, IT WORKS...
      I forced it to quit, then I opened it and..... it works...
      I congratulate you on your knowledge and I thank you for helping me out
      ?
      0
      1. dede74000 Posted messages 26996 Registration date   Status Contributor Last intervention   5 370 > mizize Posted messages 14 Status Member
         
        Preference files differ depending on the version of Mac OS.
        If it's good, great, enjoy your visits ;-)
        And have a good evening.

        dd
        0
  2. mizize Posted messages 14 Status Member
     
    Issue resolved
    Well done and thank you
    0