Audio dropouts on HDMI-connected TV

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jm.tj Posted messages 132 Status Membre -  
jm.tj Posted messages 132 Status Membre -
Hello,

I just bought a CGV Etimo 2T TNT decoder (with DDE), I connected it via HDMI to my Philips LED 40PFL 102cm TV bought in 2012, but there are a lot of sound dropouts when playing my recordings!
I tried a bunch of things to eliminate them and noticed that these dropouts no longer occurred when I rewound, so the antenna/decoder connection was not responsible, it could only have come from the decoder/TV connection, and thus the HDMI cable...
There are 4 HDMI ports on the TV, I tried them all (except for the ARC one where it is not recommended to connect the CGV), the result was the same, I changed the HDMI cable... same issue!

I connected the Etimo to my old home theater system and everything works fine, no sound dropouts.

Could the problem come from the TV? The HDMI inputs...
Or from the HDMI cables? I understood there are a multitude of different ones, the last one I tested is a special 3D/4K!!!
Moreover, I just had a sound issue with a TV/computer connection via HDMI, sometimes it works and sometimes it doesn't, everything was working perfectly until today!

Configuration: DELL Inspiron 1501, Vista, Chromium + Toshiba L775, Windows 7, Google-Chrome + HP Pavilion a6221.fr, Vista, Google-Chrome

5 réponses

Support Philips Posted messages 2396 Status Membre 554
 
Dear Customer,

We are sorry to hear that you are experiencing an issue with your television.

In order for us to assist you, could you please provide us with the exact model number of your TV?

We look forward to hearing from you,

Sincerely,

AB
Philips France Advisor
@PhilipsCare_FR
9