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Symbol Printing

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RedbloodGalaxy -  
 RedbloodGalaxy -
Hello,

I have a colleague who is having an issue with her printer and Excel. When she prints a file from Excel, the printer prints symbols instead. We would like to know how to fix this, please?

We have uninstalled and reinstalled the driver.
We have turned the printer off and on.
We have restarted her computer, but nothing works.
Thank you in advance,

RedbloodGalaxy
Configuration: Windows 7 / Internet Explorer 10.0

1 answer

  1.
    Passionofdream Posted messages 858 Status Member 305
     
    Hello,

    What font does she use in her Excel file?
    0
    1. RedbloodGalaxy
       
      Actually, it's all good, we've found a solution although we're not sure if it's the right one.

      We reinstalled the printer driver locally.

      Now it's working again.

      Sorry for the inconvenience and thank you for wanting to help us!

      Best wishes,

      Sincerely,

      RedbloodGalaxy
      0
      1. Passionofdream Posted messages 858 Status Member 305 > RedbloodGalaxy
         
        No problem

        have a nice day
        0
      2. RedbloodGalaxy > Passionofdream Posted messages 858 Status Member
         
        Thank you too!
        0